Commercial Account Handler

Position - Commercial Account HandlerLocation – SolihullSalary – Negotiable + BenefitsWe are currently looking for a Commercial Account Handler to join the established and welcoming broking team of Thompson Insurance (part of Brown & Brown) in Solihull.Solihull are one of Brown & Brown’s many growing retail insurance broker locations with a strong record of providing support and success for all that join them.The position will require servicing of client accounts (SME) within the renewals lifecycle process, including renewal administration, preparation of presentations to insurers, negotiating premiums with underwriters, processing adjustments and preparing client reports and other documentation. Experience of working as an insurance Account Handler is required and you will need to be able to demonstrate a good understanding of customer service, negotiation skills, broking and market awareness.This is a good long term opportunity that will suit a Broker/Account Handler with good cross class commercial insurance knowledge that is looking for the next step or to take on wider responsibilities.The day to day:To manage, grow and be fully responsible for an account of clients & policiesTo generate revenue and provide a professional and efficient service to all customers through the promotion and recommendation of products in accordance with customer needs and demands, whilst ensuring full FCA compliance.Fully analyse a client’s current insured and uninsured risks, and where any uninsured risks are identified offer appropriate products and solutions.Management of premium payment, finance agreements and overall credit controlEffectively manage aged debtPreparation of market submissions to insurers and policy presentations to clientsNegotiate policy terms, conditions, premium and income with both insurers and clientsReview market results, analyse information gathered and undertake sufficient research, to make suitable insurer and product recommendations and demonstrate competency by explaining the extent of coverAccountability for delivering excellent customer service and retention for all customers, ensuring achievement of compliant operations with FCA rules and internal policies and proceduresTo regularly propose to clients ideas and proposals that they could follow to improve overall sales performance.Maintain appropriate, regular contact with existing clients, to ensure that their insurance requirements continue to be metMaintain a proactive approach at all times in seeking to maximise business opportunities with existing and potential new clientsSecuring cross selling business and referralsProvide new business quotations for all classes of general insurance on request, providing relevant advice, information and guidance Take instructions from new clients, ensuring cover commences at the correct time, all relevant paperwork is completed, premium is collected and relevant records and diary entries are created Negotiation and presentation to insurers in order to secure most appropriate cover for the clientWhat’s on offer:Negotiable salary packageAdditional benefits (e.g. Pension, Death in Service, Discounts, Holiday)Your Experience:Relevant commercial insurance broking industry experience.Handle new business, renewals and mta’s for a range of insurance risksKnowledge of company industry types and operating conditionsAbility to develop and maintain client relationshipsExcellent interpersonal, written and verbal communication skillsPro-active and self-motivatedPlanning and organisation skills to meet deadlinesAttention to detailCo-operative and supportive team player

Created: 2025-08-01