Specialist - Data & Metering Services

Specialist - Data & Metering Services - Solihull, Leedsnpower Business Solutions (nBS) is the E.ON UK Industrial and Commercial (I&C) pillar and a market leader in the B2B energy retail sector. I&C is a £6 billion revenue business serving c.60,000 customers and around 300,000 meter points, with a clear ambition to become the number one B2B energy supplier in the UK.Our Data & Metering Services business is on a mission to double our profitability by 2028. We'll achieve this by providing timely and accurate consumption data to our customers, helping them take action on their energy usage, and guiding them through Market-Wide Half-Hourly Settlement. To support this growth, we're recruiting for four Specialist roles within our Data & Metering Services team: Data Services SpecialistMetering Services SpecialistBilling & Collections SpecialistConsumption Validation Specialist All four roles provide analytical and administrative support to internal and external customers, contributing to excellent customer service and process improvement. While the Billing & Collections Specialist and Metering Services Specialist roles are more customer-facing, the Data Services Specialist and Consumption Validation Specialist roles are more focused on data analysis with less direct customer interaction. So, whatever your skills or preference - whether you thrive on building customer relationships or love diving into data - we have a role that's right for you!All the roles are hybrid opportunities, with working days split between home and either our Solihull or Leeds offices (1-2 days per week after induction).Here's what you'll be doingDepending on your role, your responsibilities may include: Coordinating and problem-solving across metering operations, including installations, exchanges, maintenance, and fault resolution. Ensuring timely collection, validation, and estimation of consumption data, supporting both billing and industry settlement. Handling billing and collections queries, working with customers and internal teams to resolve issues and ensure timely payments. Validating and interpreting consumption data, investigating discrepancies, and collaborating with industry agents to maintain accuracy. Reporting on process performance, identifying failures, and recommending improvements to drive efficiency and compliance. Delivering training to team members, sharing expertise, and supporting continuous improvement.Here's what you need to have Experience in a customer service environment, with the ability to investigate and resolve complex issues. Strong analytical skills, with the ability to identify root causes and implement effective solutions. Excellent communication and relationship-building skills with internal and external stakeholders. Organisational skills, with the ability to prioritise workloads in a fast-paced and changing environment. Attention to detail and a commitment to compliance and accuracy.It would be great if you also had Knowledge of energy industry operations, settlement, or metering processes. A proactive, growth-focused mindset with creative problem-solving ability.Here’s what you need to knowAssessment days will take place between 20th and 31st October. Roles will commence on Monday 8th December, with a full onboarding programme to support your transition. Please only apply if you are available to start on this date.Why work with us?Award-Winning Workplace - We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16-34-year-olds. Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities, and access to 20 flexible benefits with tax/NI savings. Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We’re open to discussing how flexibility can work for you. Inclusive & Diverse - We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year - recognising our inclusive, people-first culture. Support at Every Stage of Life - We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone. Accessible & Supportive - As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria and will make any adjustments needed during the process. Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way.Get in touchFor more information about the role please contact Natalie at natalie.harrison@About usE.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.

Created: 2025-10-13