Audio Visual Team Leader

Our client has an immediate requirement for an experienced AV Team Leader to join their London team. This is a fantastic opportunity for a high-calibre professional to play a pivotal role within an established operation, with real scope to shape, develop, and continuously improve the service offering.Salary: Competitive + Company BenefitsKey Responsibilities:• Primary point of contact onsite for our client.• Staff leadership and mentorship to the onsite team/s and rota.• Provide comprehensive reporting to the service delivery and account manager.• Providing a senior level of technical support at the point of escalation.• Operational Coordination between teams including the technical helpdesk, field service, projects teams and client liaison.• To work with technical teams to provide accurate technical advice when required.• To carry out detailed regular room checks.• Meeting room support for VIP’s.• Coordination of software/firmware upgrades.• Provide technical support to AV/VC users.• Supporting video conference calls including liaising with remote offices in respect to the setup and running of video conference calls (technologies include Prime Video / Intercallo / Blue Jeans and WebEx).• To assist/manage with all ads/moves/changes (small works) onsite.• To ensure any changes are implemented seamlessly as per the agreed requirement and with minimal impact on the business.• To ensure users are trained in the operation of AV/VC technologies deployed to site.• To identify and evaluate gaps in how the client uses the technology and make appropriate recommendations to the client for any future changes that would provide further benefits.• To monitor the quality of the services delivered via the technology deployed.• To undertake manufacturer training courses as appropriate to ensure knowledge base is maintained.• To ensure all break-fix activities are carried out under the contracted terms and within the agreed SLA’s.• To arrange all preventative maintenance activities and produce via helpdesk the appropriate reports detailing works carried out and any key activities/concerns that may require further attendance/consideration.• Liaise with and manage 3rd party suppliers.• Manage consumables and stock holding of onsite spares.• Manage meet & greet service as required to assist all meetings that require AV/VC technician support.• Manage rotas and junior technician.• To ensure all associated activities that comprise the AV service are delivered seamlessly and with maximum efficiency.• To be a point of escalation through to the account manager.• To advise and report on the service delivery to the account manager and/or client’s management team.• To ensure services are delivered in line with client policies (CSR/environmental/security) and strategies. Desirable skills:• Excellent communications skills.• Knowledge of current AV and VC equipment and systems.• Practical knowledge of project deployment.• Manufacturers training.• Relevant technical accreditations.

Created: 2026-04-30