Delivery Specialist-Data Technology (Domain-Energy & Utilities)

Role: Delivery Specialist-Data Technology Domain: Energy & UtilitiesKey Responsibilities1. Strategic Account LeadershipServe as the single point of delivery ownership for strategic Energy & Utilities clients, ensuring seamless execution across service lines and geographies.Co-develop and execute joint business plans with Client Partners and Market Units to drive account growth, profitability, and transformation.Partner with Industry Heads to identify and develop sector-specific opportunities including decarbonization, grid modernization, digital field services, and asset optimization.2. P&L Management and GovernanceJointly own the account P&L and deliver revenue and margin targets through proactive cost, quality, and risk management.Drive account-level planning including revenue forecasting, workforce planning, competency roadmaps, and digital transformation strategy.Monitor delivery KPIs, resourcing, and compliance with Infosys quality and governance standards.3. Transformation and InnovationChampion innovation and transformation within client delivery—leveraging Infosys’ digital frameworks (Insight, Innovate, Accelerate, Assure, Experience) to deliver measurable outcomes.Embed automation, AI/ML, and platform-based solutions to improve productivity and client value.Identify opportunities to deploy industry accelerators and reusable solutions to improve time-to-market and competitiveness.4. Strategic Program ExecutionAnchor large, complex, and strategic delivery programs, ensuring they meet defined business and technology goals.Lead and oversee high-impact digital and cloud modernization initiatives across the Energy & Utilities value chain.Drive portfolio-level governance, change management, and program assurance across delivery units.5. Client Relationship ManagementAct as a strategic advisor to senior client stakeholders, building trusted partnerships and driving executive-level engagement.Lead customer success programs, regularly monitor CSAT/ESAT, and proactively manage delivery issues and escalations.Shape and guide client transformation agendas through insightful thought leadership and domain-led storytelling.6. People & Capability DevelopmentLead and motivate cross-functional delivery teams, fostering a high-performance culture.Drive reskilling and upskilling aligned to client needs, with an emphasis on digital competencies, agile delivery, and E&U domain depth.Mentor and coach senior delivery managers, creating a leadership pipeline within the account.7. Industry & Ecosystem CollaborationEstablish and nurture strategic alliances with partners to deliver integrated, value-driven offerings for the E&U sector.Participate in external forums, industry panels, and working groups to enhance Infosys’ visibility and influence in the Energy & Utilities domain.Contribute to solution roadmaps, domain IP development, and sector-specific value propositions.Qualifications & Experience15+ years of experience in IT/consulting with at least 5+ years of leadership experience managing delivery in the Energy & Utilities sector.Demonstrated experience in leading complex transformation engagements (e.g., Smart Grid, DERMS, Asset Lifecycle, Customer Experience).Strong knowledge of utility operations, industry platforms (SAP IS-U, Oracle Utilities, AVEVA, GE), and regulatory dynamics.Proven track record of driving P&L, delivery governance, and stakeholder engagement in large global accounts.Expertise in project/program management, digital transformation, and agile delivery methods.Expertise in E2E data value chain in data and analytics, should have managed multiple complex engagements in data and analytics domain.Experience in solving business problem in any of the industry, understanding of E2E functional flows of the customer business.Able to understand the architecture on any Hyper-scaler [Azure and GCP] and identify potential opportunities for improvement.Knowledge of cutting edge data platforms such as Databricks & SnowflakeAble to Create Business Plan for expanding business – Potential Business Opportunities/Competition Strengths, Weaknesses, Continuous improvement, Innovation, and growth MindsetKey SkillsStrategic Thinking and ExecutionDeep E&U Domain KnowledgeDeep understanding of data technology landscape and solution offeringsClient Relationship & Stakeholder ManagementInnovation and Change LeadershipRisk Management & Quality AssuranceStrong Communication and Executive PresenceSuccess MetricsRevenue Growth vs. planned account targetsDigital and Innovation Revenue shareClient Satisfaction (CSAT) and Engagement FeedbackDelivery Excellence: On-time, on-budget, with qualityOperational Efficiency Index (OEI)Employee Engagement & Attrition metricsThought Leadership Contributions (whitepapers, forums, IP)

Created: 2025-07-26