Digital Account Manager

We are on the hunt for an Account Manager to join one of our Digital solution teams. You’ll be passionate about all things digital, confident in building long term trusting relationships with clients and be commercially savvy. You’ll be working within one of our top performing solution teams that deliver best in class B2B solutions to the UK .com site. B2B is a new area of focus for our client and as a result, harbours huge opportunity both for our client and Cheil. The team is enabled through a dedicated team, focusing on data and strategic insights to produce UX & technical solutions. The team operate using Agile principles so having an understanding and experience of this is essential.With your client, who operates as the Product Owner, you will shaping the briefs that come from our client, and will work with your dedicated solutions team as well as the senior discipline leads within Cheil. You will play an integral role in striving for best in class solutions whilst balancing client needs and timelines. Finally, and most importantly, you will have overall accountability for the annual revenue for the B2B solution team.We offer a hybrid working policy with a minimum of 3 days per week in the London office. There may be the need to travel to our client's offices in Chertsey from time to time. Role requirementsA natural ability to build and maintain strong, long-lasting client relationships based on trust and transparency is core to our success and support of the team.Ability to talk design, digital transformation, business transformation, change management, data, and technology at senior level.Serve as the lead point of contact for all customer account management matters specific to your Solution Team.Be a domain expert for SEUK and your solution team, helping challenge the client’s requirements, brief clarification, direction and shaping opportunities to ensure we deliver best in class solutionsBe a surrogate Product Owner, stepping in to confirm Samsung business priority and team focus, ensuring what we deliver is what the Samsung Product Owner would also expect. Be commercially minded, ensuring the finances of your projects are kept up to date and new business opportunities are actively sought and/or identify areas of improvementNegotiate contracts and close agreements to maximise profitsForecast and track key account metrics Have an eye for qualityHave experience of working with the Agile methodology and be an advocate of it within the business. Familiarity of working with Jira and Confluence is a bonusMotivate, inspire and empower a cross-functional digital team to spot opportunities, see beyond challenges, drive forward opportunities and deliver to the highest possible standardClearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Assist with challenging client requests or issue escalations as neededExperience in managing single project budgets of over £500k over a 12 month periodAre you?A solutions focused, results driven digital specialist with 3+ years experience in Account ManagementPassionate about tech and its ever-evolving landscapeAlways looking to challenge and improve how we work, what we do and build better solutions as a teamA champion and awareness of best practices in data, UX, design and technical delivery to enable best in class products for .com, app and B2B clients.Excellent presentation skills, able to break the complex down and jargon bust for the audienceCool and calm under pressure with strong attention to detail and consistencyGreat team player, help out team mates to find solutions and unblock challengesHighly organised with a logical approach to challengesAutonomous – happy to get stuck into new tasks or put forward ideas with little need for supervisionProactive, takes the initiative to get things donePossess commercial acumen, can make decisions based on financial impactFirst rate communicator – sociable and personable. About CheilWe build best in class digital solutions. Campaigns. Shops. Robots. One-of-a-kind-experiences. Anything that will help enable people, brands and product engagement. Always rooted in digital innovation. It’s an approach that’s seen us partnering with global brands, creating enduring ideas for any market – and within any medium. As part of Cheil Worldwide, Cheil London plays its part in one of the world’s biggest agency networks – comprising 49 offices and eight affiliates in 42 countries globally servicing the world’s largest brands.Cheil is on a mission to further develop and evolve its capabilities and teams, to establish consistency, quality and reliability in everything we deliver. This role is focused on our most important portfolio of work, Samsung.Regardless of role within the business there are certain qualities we look for in people….Extremely passionate and positive with infectious enthusiasm Naturally curious and willing to challenge the normBold and determined to make an impactSolutions focusedSmart approach to problems and targets using all resources available to achieve the best resultOpen honest and straight-forwardSociable and confident, interested in others and someone people really like to be aroundIntelligent and emotionally awareProactive, take the initiative to get things done

Created: 2025-07-23