Patient Coordinator (Aesthetics) - London

Patient Coordinator positionOne of the UK's leading Aesthetics clinicsCentral London locationSalary c£30k plus bonusIn this client-facing role, you’ll act as a patient concierge—greeting clients, managing enquiries via phone and email, and providing personalised advice on treatments and products. You’ll handle bookings and payments, maintain accurate patient records, and support the Clinic Manager with the smooth day-to-day running of the practice.You’ll also be responsible for ensuring practitioner diaries are well-coordinated and that the clinic is fully stocked and prepared, including opening and closing duties.This is a fantastic opportunity to join a supportive team within a highly regarded, fast-paced clinic where attention to detail and outstanding service are at the heart of everything they do.Key ResponsibilitiesDeliver a warm and professional welcome to all clientsManage appointment bookings, payments, and client communicationsProvide knowledgeable advice on treatments and skincare productsMaintain accurate patient records and manage clinic documentationCoordinate practitioner schedules efficientlySupport with operational tasks, including stock management and supplier liaisonAssist with opening and closing proceduresWhat They’re Looking ForPrevious experience in a client-facing role within a clinic or similar environmentExceptional customer service and communication skillsFriendly, approachable, and confident personality with a high level of professionalismStrong organisational skills and attention to detailAble to stay calm under pressure and manage multiple prioritiesA team player with a proactive, can-do attitudeEssential RequirementsUnderstanding of dermatology and aesthetic treatmentsImpeccable written and spoken EnglishA passion for delivering excellence in every client interaction

Created: 2025-09-10