Account Director - Medical Education

It's not every day we have a chance to make the world a healthier place—but here, it’s our way of life. Idealistic? Maybe. Deeply pragmatic? Always. Real Chemistry is a global health innovation company that has carved out its space at the intersection between healthcare, marketing and communications, tech, and the people at the heart of it all. It’s with a great sense of purpose that we work together with brave health and wellness companies to create and inspire healthier, happier, and longer lives. It’s our passion. And if you’re still reading, we’re guessing it might be yours too. We are looking to add to our alchemic mix of more than 2,000 talented professionals. At Real Chemistry, we don’t just wish the world was healthier. We leverage tech, data and creativity to make it so. You in?Job Summary:As an Account Director, you will be responsible for excellence in delivery across the entire programme of work for your client accounts. As a client account lead you will provide strategic counsel to clients, autonomously lead a cross-functional internal team and proactively seek opportunities to grow the account.Stepping up from the Associate Account Director role will see you take more of a defined leadership role within your accounts and across the MedEd team, with an increasing focus on the growth and development of your team members and maintaining wider client team satisfaction, and proactively seeking opportunities to grow accounts. Responsibilities:Client deliveryGo-to for clients, managing relationships and setting their expectations of the agencyAccountable for the delivery of the entire programme of client work on at least two medium-to-large client accounts, with sponsor supportEnsure work is delivered to the highest standard and within agreed timeframes and budgetsCoach others to build/maintain positive client relationships and challenge your junior team to provide solutions to client challenges before you offer inputSupport your junior team to manage challenging client conversations as requiredChallenge clients as needed – ensuring only the best work is deliveredMaintain knowledge of clients' business and external factors impacting it, providing counsel and shifting programme direction as neededConfidently formulate objectives and strategies for new client work, ensuring that programme strategy is pulled throughFacilitate client meetings/workshops and manage challenging client conversations when requiredBe fearless and flexible in your approach – leading and executing a project, regardless of prior experience (or lack of)Business developmentIdentify areas for organic growth within existing accounts (evolving existing programmes and/or additional tactics) and confidently sell new ideas to clientsIdentify new business opportunities outside of existing accounts, with the support of the internal cross-functional teamSupport the ongoing new business process, leading in the production of 1-2 credentials and/or RFP responses per yearLead development of content for the annual internal account planning processTeam managementDevelop your own authentic leadership style, instilling professional values and good working habits in your teamsInspire, motivate, and empower your team on a daily basis, leading by example and setting the standard for junior accounts team membersProtect and promote our team culture, ensuring it is lived at every level through the Medical Communications teamFacilitate and encourage cross-learning and sharing of best practices between team membersPromote clear and free-flowing communication lines between accounts, MW, PM, creative, strategists and any other business functions active within your client accounts; support troubleshooting where issues arise, along with account Sponsors as requiredProvide coaching and mentoring to junior team members and manage their performanceSupport interviewing for new AAs – SAMsLine manage at least one accounts team member AA – SAM, providing day-to-day support and longer-term career development guidanceFinancial managementTake responsibility for financial management of your client business and participate actively in the monthly financial processDevelop accurate budgets for clients and track resource use against available budget throughout the monthAccurately forecast and proactively alert senior leadership to any changes/potential slowing down of businessEnsure the profitability of your accounts, addressing any problems such as over-service or scope creepAgency environmentParticipate in internal initiatives which contribute to the culture or development of the Medical Communications team, or Real Chemistry more broadly (e.g., compliance/socials/inspiration)Keep abreast of award-winning work and insights from other industries, sharing as appropriateRegular involvement in new business opportunitiesRequired skills and experience:Must have a degree in a scientific subject, and a strong scientific backgroundExcellent business communication skills, including informal/formal presentation and writing skillsSkilled in data communication and able to develop final documents and presentationsAble to develop solutions to client needs and problems, with a strong work ethic and a track record of high-quality deliverables on schedule and on budgetLeadership skills, with experience and capability to lead and develop junior staff (formal line management experience expected)Ability to support and drive new business operations alone and as part of bigger teamHigh energy, able to effectively operate in a fast-paced, growing and evolving environment Real Chemistry offers a comprehensive benefit program and perks, including a primary office location near in Moorgate, 25 days holiday, private medical insurance, dental insurance, and pension contributions. Other perks include health and wellness reimbursements, happy hours, and free healthy snacks to keep you running all day long. Learn more about our great benefits and perks at: Real Chemistry and its affiliates' names are being misused by scammers through messaging services, fake websites, and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more here.

Created: 2025-09-10