Slots Arcade (AGC) Team Member

Company DescriptionJoin Us at Grosvenor CasinosAt Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong.Our casinos sit at the heart of communities across the UK. They’re more than venues - they’re vibrant, welcoming spaces where people come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And right now, we’re on an exciting journey of growth - to become the UK's most loved casinos.That’s where you come in.As a valued team member, you'll receive the following benefits:Hourly pay rate: £15.27 per hourPremium Pay Night Allowance: An additional 10% per hour after midnight Paid breaksHoliday Entitlement: 28 days of holiday to relax and recharge (based on full time hours)Nest Pension Scheme: We contribute 3% to your pension.Life Insurance: Coverage provided for peace of mindLong Service Awards: Celebrate your career milestones with usOnline learning: Access supplementary online courses to enhance your skillsUniform: We provide a free team uniformRetail Discount Scheme: Enjoy discounts and offers at selected retailersEmployee Assistance Programme: Access to support and resources whenever you need themFood and Soft Drinks DiscountsJob DescriptionGrosvenor Casino, London Victoria, W2 2DTAs a Slots Arcade Team Member you will be part of a team and will be excited by delivering a high quality customer service to all customers to facilitate their play and ensure profitable admissions.You will;Be a member of the team, assisting 'supporting customers play on electronic gaming products.Use customer service skills, assisted by promotional tools, to widen the appeal of the electronic gaming offer to a broader customer base.Establish good relationships with new & existing electronic gaming customers, providing guidance & help on all electronic gaming product.Having a knowledge of customer’s playing style & preferences (inc. staking levels) on all types of electronic gaming productsQualificationsPositive attitudeExperience of working successfully in a hospitality roleFanatical about delivering unrivalled customer experienceUnderstanding of electronic games such as slot machinesAbility to collaborate with the wider businessSound communication skillsComfortable with change and ability to embrace new ways of workingAdditional InformationBe Part of What’s NextIf you're looking for more than just a job - if you want to be part of a team that values passion, performance and care - we’d love to hear from you.We’re building something special at Grosvenor Casinos. Join us and be part of it.We’re for EveryoneAt Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know — we’re happy to help.Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.Candidates must be 18 years of age or older and have the legal right to work in the UK.

Created: 2025-12-16