Operations Coordinator

ABOUT FIELDS IN TRUSTFields in Trust is the charity that protects the future of our parks, playgrounds, playing fields and green spaces. As a proud Royal Charter charity operating through the UK, we’ve protected thousands of spaces over the past century - ensuring that 9 million people have access to a place to play within a 10-minute walk of home.We act as the long-term stewards of these protected spaces and, through our green space standards and advocacy, have influenced the creation of thousands more.As we celebrate our Centenary in 2025, we’re proud of our legacy and excited to launch a new five-year strategy to shape the next chapter.OUR VALUESPartnership - We collaborate with others who share our vision.Innovation - We are experts in green spaces and look for new solutions.Equity - We believe in equal access for everyone.ROLE: Operations Coordinator Salary: £35,000 per annum (pro rata).Contract: Full time, fixed term until November 2026 (maternity cover), with potential for extension.Location: Central London (hybrid working - minimum two days per week in the office).Reports to: Director of Operations.ROLE OVERVIEWWe are seeking a highly organised and proactive individual to coordinate our specialist advisory, support, and legal service for landowners wishing to protect green spaces or make changes to existing ones.Working closely with our in-house Solicitor and Land Manager, you will become fully conversant in our policies and guidance to act as a key gatekeeper – managing workflows, anticipating issues, and ensuring excellent communication with local stakeholders.This role is ideal for someone who thrives on process ownership, enjoys streamlining operations, and takes pride in delivering a high quality, tailored service.KEY RESPONSIBILITIES1.   Application and service coordination.·      Manage and process new applications for green space protection.·      Provide administrative support to the in-house Solicitor.·    Manage and process change request applications from owners of protected spaces, ensuring timely and accurate handling of each case.·      Support landowners seeking changes to existing protected spaces·      Draft case reports and complete standard forms.·      Interpret and apply relevant policy documents to support casework.2.   Stakeholder engagement.·      Respond to queries professionally, prioritising and signposting as needed.·  Maintain strong relationships with local stakeholders and clearly communicate our terms of engagement.·      Provide tailored advice in line with our policies.·      Coordinate annual insurance renewals and playground inspections with a small group of landowners.3.   Systems and workflow management.·      Review and improve operational procedures to streamline workflows.Maintain accurate records to support legal and advisory functions.Produce quarterly reports and analysis.Act as CRM super-user, ensuring data accuracy and system performance.Essential Skills and Experience·      Minimum 2 years’ experience in a similar role·      Excellent organisational skills and attention to detail·      Strong written and verbal communication.·      Ability to interpret policy documents and apply them confidently.·      Proficient in Microsoft Office and CRM systems·      Problem-solving mindset with a pragmatic approach.·      Calm under pressure and adaptable to changing priorities·      Collaborative and personableDesirable Skills and Experience·      Knowledge of land or estate management·      Experience working with or within local government·      Educated to degree levelKey Attributes·      Professional, articulate and proactive·      Willingness to learn and adapt·      Resourceful and solutions-focussed·      Confident in asking questions and following instructionsBENEFITS·      25 days of annual leave pro rata·      Discretionary leave between Christmas and New Year.·      Two employee volunteering days per year.·      5% employer pension contribution.·      Interest-free season ticket loanEstimated Process TimelineApplication: CV + Cover Letter (please merge and attach one document only; applications without cover letter will not be considered)Closing date: 8 August 2025First interviews: Week commencing 11 August 2025Second interviews: Week commencing 18 August 2025

Created: 2025-07-23