Customer Success Manager

Client Success Manager FX Trading Solutions London / Hybrid£80,000 - £90,000 + bonus + benefits This is a newly created CSM role at a fast-growing FX tech business with an institutional client base across both the buy- and sell-side.This role is the key link between the product and the people using it. The firm’s platforms are already well established in the eFX space – this role is to make sure clients are onboarded, supported, and consistently getting value. That includes managing the day-to-day account management whilst looking for upsell opportunities, and keeping the right stakeholders engaged.Ideal background:3–5 years in a CSM, account management, or relationship role within institutional FXHands-on experience with electronic trading workflows - exposure to FIX and similar protocols is a plusComfortable working with asset managers, hedge funds, banks and brokersClear, confident communicator who can build trust at every level, including C-suiteHighly organised and detail-focused - you’ll be managing multiple client needs at onceProactive mindset - you spot opportunities, solve problems early, and know how to drive value for clientsThe team is scaling, the products are strong, and the company is investing in client success as a growth function. If you’re looking to build relationships that last (and actually move revenue), this could be a great fit.Please contact Ian Bailey at Harrington Starr for full details

Created: 2025-07-23