Claims Insight Lead

DescriptionIf you are interested in applying for this job, please make sure you meet the following requirements as listed below.We're looking for a Claims Insight Lead to join our Insurance Risk team, based in our London office, to play a pivotal role in reducing motor claims costs and improving road safety through insight-led decision making.This is a senior analytical role with real influence. You'll take ownership of our insurance claims data, bringing clarity, structure and insight to a complex and high-value area of the business. Your work will directly inform strategy, supplier management, and operational change.You'll be responsible for:Taking control of large, complex motor insurance claims datasets and turning them into clear, insightful management information (MI)Identifying trends, drivers and root causes of claims cost and frequencyProducing actionable insights and recommendations that help reduce claims spend and improve outcomesDeveloping and maintaining high-quality dashboards, reports and presentations for senior stakeholdersWorking closely with colleagues across Insurance, Asset Risk, Operations, Finance and external suppliers to drive evidence-based decisionsRaising the standard of claims insight across the organisation, moving from descriptive reporting to predictive and diagnostic analysisThis role is not about actuarial pricing work - it's about deep claims understanding, data mining, storytelling with data and influencing change.QualificationsWe're looking for someone who combines motor insurance expertise with strong analytical capability.You'll likely bring:Proven experience in motor insurance, ideally with a strong focus on claims (insurer, broker, MGA, TPA or large fleet environment)A background in analytical roles, such as claims analytics, MI, insight or performance analysisAdvanced skills in data analysis and reporting tools (e.g. SQL, Excel, Power BI, Tableau or similar)Strong data mining and problem-solving skills, with the ability and the curiosity to spot patterns others missExcellent communication skills - able to translate complex analysis into clear, compelling insights for non-technical audiencesConfidence working with senior stakeholders and influencing decisions through evidenceA pragmatic, commercially minded approach and a desire to make a measurable impactYou do not need to be an actuary, but you do need to be comfortable working with large datasets and using data to drive better outcomes.Minimum criteria:A relevant numerical degree and experience in producing powerful analysis in an automotive insurance environment.Excellent PC skills including advanced Excel, and experience working with large data sets.Who you'll be working withThe Insurance Risk team:Manages the financial risk around insurance in MOConducts actuarial pricing analysis in support of our relationship with our insurance partner and with reinsurersCarries out quarterly actuarial reserving reviews as a key input to the financial and underwriting outlook for our captive reinsurance entity MORLSupports actuarial inputs to the MO Group capital modelConducts analysis of the price and performance of MO's / MORL's reinsurance programmesCalculates insurance costs as an input to Motability scheme lease pricingBenefitsMotability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 860,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:We find solutionsWe drive changeWe careWe operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.As a Motability Operations team member, you can expect:An annual discretionary bonus15% non-contributory pension (9% non-contributory pension during probation period)Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial helpEmployee Discount Scheme with a huge number of retailers and an app to save on the goDiscounted Electric/Hybrid Car Salary Sacrifice SchemeAccess to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)As well as financial benefits, our staff's health and well-being are very important to us, so we also offer:28 days annual leave with option to purchase and sell daysFunded Private Medical Insurance coverCritical illness insuranceFree access to healthcare apps, such as Peppy, Unmind, Aviva Digital GPFunded health screening for over 50s1 day per year to volunteer - Staff can support a local charity or do a sponsored event whilst being paid for itAccess to our fully accessible company allotment - Where we grow our own produce for local charitable organisationsAccess to Prayer room and quiet spaces whilst working in the officeWe also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include;Dental InsuranceHealth and cancer screenings for you and your partnerDiscounted gym membershipsCharitable givingAt Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. xjdpvnf Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.

Created: 2026-03-18