Supervisor Plus

Job DescriptionDescriptionThe Supervisor Plus role is new to Butlin''s and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success.Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high.The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions.All Supervisor Plus AccountabilitiesnBe the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. nEnsuring team are being coached to deliver key targets linked to the department e.g. retail upselling nResponsibility for CAFF audits in accommodationnResponsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc.nDriving add on sales and promotions where appropriatenEnsuring all stock/ proposition is available for guests.nMonitoring consistent delivery of a quality guest experience in line with brand/venue guidelines.nEnsuring any guest feedback is captured.nMonitors NPS and takes action where possible on guest feedback.nCoach and develop the team to ensure departmental plans are met.nBe a champion of the Butlins Values and Leadership Behaviours.nEnsure we always have a focus on RPRPRT in the way we rota team.nBe the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively.nBuild and maintain strong relationships across the resort, other resorts, and Butlins central support teams.nResponsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDPs, performance management, required training, and any formal HR process.nBe the front facing, operational delivery responsible person turning audits and observations into action.nRole Details: nSupervisor Plus BuffetsnKey Focus Areas Outside of AccommodationAs part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points:n1. Food Safety ChampionnLead by example in maintaining the highest standards of food safety and hygiene.nEnsure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines.nSupport regular compliance audits and immediately address any issues or risks.nPromote a culture where food safety is everyones responsibility.nn2. Creating a Warm, Welcoming Dining ExperiencenEnsure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlins brand.nMaintain an environment where families feel comfortable, relaxed, and well looked after.nStep in to support guest queries and resolve issues promptly with empathy and professionalism.nRole-model exceptional service standards to the team at all times.nn3. Bay Replenishment & Food QualitynOversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items.nWork closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations.nAnticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages.nEnsure the buffet always looks abundant, clean, and appealing to guests.nn4. Coaching & Developing the TeamnProvide on-shift coaching to help team members build confidence and capability.nOffer feedback that is constructive, timely, and focused on both performance and behaviour.nSupport training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices.nBuild a positive team culture where everyone feels valued, supported, and encouraged to grow.nSupervisor Plus Bars & ShopsnKey Focus Areas Outside of AccommodationIn addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role:n1. Coaching & Developing the TeamnSupport team members in delivering exceptional guest experience across all Bars & Shops locations.nProvide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards.nDevelop team capability in sales behaviours, including upselling, cross-selling, and product knowledge.nCreate a motivating, supportive environment where team members feel confident to engage guests and drive results.nn2. Driving Sales & Spend Per HeadnActively drive revenue by supporting the team to maximise Spend Per Head through: nB-Serve: Encouraging efficient ordering and guest confidence using the platform.nTeam behaviours: Coaching strong suggestive selling and product recommendations.nRPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it.nCelebrate sales successes and share best practice to help the team continually improve.nn3. Reducing Queues & Dynamic DeploymentnMonitor guest flow and proactively move team members to where they are needed most.nReduce queues by adjusting roles on the spot, or repositioning team during peak times.nEnsure guests experience minimal waiting and consistent, high-quality service.nSupport an agile, guestled way of working where the team responds quickly to changing demands.nn4. Good Stock PracticesnMaintain strong stock control across Bars & Shops venues, ensuring availability without overstocking.nSupport accurate stock rotation, waste reduction, and compliance with stock handling procedures.nWork with venue leadership to monitor variances and reinforce good habits with the team.nn5. Operating in Line with Brand StandardsnEnsure venues are opened, operated, and closed following Butlins brand standards and operational procedures.nMaintain a safe, clean, well-presented environment at all times.nSupport the team in delivering consistent product quality, accurate transactions, and great guest interactions.nCarry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness.nnSupervisor Plus Restaurants & QSRsnKey Focus Areas Outside of AccommodationIn addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guestfocused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role:n1. Championing Food SafetynLead by example in consistently applying food safety and hygiene standards.nEnsure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles.nSupport compliance checks throughout service, swiftly acting on any issues.nFoster a culture where food safety is understood, valued, and upheld by every team member.nn2. Delivering a Warm, Welcoming Dining ExperiencenEnsure every guest receives a friendly, engaging welcome that sets the tone for their meal.nCreate a relaxed, familyfriendly environment where guests feel supported and well looked after.nStep in to resolve concerns quickly and confidently, maintaining a problems solving mindset.nDemonstrate exceptional service behaviours for the team to model.nn3. Coaching & Developing the TeamnProvide onshift coaching to support effective floor management, guest interaction, and service flow.nDevelop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service.nSupport new team members with structured introductions to service standards and guest service expectations.nEncourage a culture of continuous improvement, confidence, and positivity.nn4. Driving Upselling of Starters & DessertsnCoach the team to proactively recommend starters, desserts, and addons as part of natural guest conversations.nReinforce product knowledge so the team can confidently guide guests through the menu.nShare daily focus items or specials to help the team drive increased sales.nCelebrate individual and team successes to build motivation and momentum.nn5. Increasing Wet SalesnDrive wet sales by ensuring drinks orders are taken quickly when seating guests.nCoach the team on opening conversations with drinks suggestions to boost early revenue.nMonitor service flow and step in to support during peaks to maintain swift beverage service.nn6. Effective CheckbacksnEnsure the team carries out timely, meaningful checkbacks to confirm guest satisfaction.nEmpower team members to solve issues early, ensuring guests feel well taken care of.nUse checkbacks as opportunities to reinforce upselling and addon sales where appropriate (e.g., additional drinks, sides, desserts)nn7. Celebrating SuccessnRecognise great performance on shift to build a positive, motivated team culture.nShare wins across shifts to highlight what great looks like and encourage consistency.nCreate an environment where team members feel valued for their contributions.nnSupervisor Plus SplashnnKey Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guestfocused operation of our Splash pool. The following areas outline the key expectations for this part of the role:Pool OperationsnnSupervise the day-to-day operation of the swimming pool and associated leisure facilities.nEnsure the pool area operates in line with health, safety and safeguarding procedures.nConduct regular poolside supervision and ensure lifeguarding coverage at all times.nSupport the delivery of pool activities, sessions and guest experiences.nnTeam LeadershipnnSupervise and support lifeguards and pool team members during shifts.nProvide guidance, coaching and on-the-job training.nAllocate daily duties and ensure adequate staffing levels.nSupport recruitment, onboarding and performance management where required.nnHealth & SafetynnEnsure compliance with relevant safety legislation and industry standards (e.g., pool safety operating procedures).nCarry out routine safety checks of the pool, plant room and surrounding areas.nRespond to emergencies and incidents in line with emergency action plans.nMaintain accurate records including pool tests, safety checks and incident reports.nnGuest ExperiencennDeliver a friendly and welcoming environment for guests.nSupport guests with queries and ensure safe use of facilities.nDeal professionally with guest feedback or concerns.nPromote a positive, family-friendly atmosphere.nnSplash StandardsnnMaintain high standards of cleanliness and presentation throughout the pool area.nEnsure equipment is safe, maintained and stored correctly.nWork closely with maintenance teams regarding any technical or facility issues.nnSupervisor Plus Sports & ActivitiesnnKey Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guestfocused operation of our...

Created: 2026-04-10