Customer Experience Manager

Customer Operations Manager Salary: c. 40,000 (negotiable, paid at 80% initially) Working Pattern: FridaySunday (3 days) until September, increasing to 4 days per week thereafter Location: On-site Employer: Adventure Sports Business (via Zest4Talent) Zest4Talent is delighted to be recruiting a Customer Operations Manager for an established and rapidly growing adventure sports business with an excellent reputation and ambitious growth plans. This is a fantastic opportunity to join a customer-focused organisation where operational excellence, safety, and outstanding experiences are at the heart of everything they do. Working Pattern and Salary The role will initially be 3 days per week (Friday, Saturday, Sunday) until September From September, the role will increase to 4 days per week Salary will be paid at 80% of the full-time equivalent during this period There is a clear expectation that the role will move to 5 days per week within 12 months , at which point salary will return to the full rate The Role Reporting to the Head of Operations, the Customer Operations Manager will oversee day-to-day site performance, ensuring smooth operations, excellent customer journeys, and full compliance with safety and regulatory standards. This is a hands-on role suited to someone who enjoys being visible on-site and leading from the front. Key Responsibilities Manage daily site operations and customer experience delivery Ensure KPI, service, and performance targets are consistently achieved Plan staffing rotas and support recruitment requirements Maintain full compliance with safety, regulatory, and operational standards Lead team performance, reviews, and accurate record keeping Support the development of the Customer Experience team and apprentices About You You will be an organised, proactive, and motivating leader with experience in a fast-paced, customer-focused environment. Ideal backgrounds include hospitality, leisure, visitor attractions, or similar operational settings. You will also bring: Strong people leadership and communication skills A practical, solutions-focused mindset Confidence managing operational standards and compliance A genuine passion for delivering outstanding customer experiences Interested? Please contact Michelle at Zest4Talent or apply today to arrange an initial telephone interview. Zest4Talent is a specialist recruitment agency working in partnership with its clients. We are committed to inclusivity, diversity, and equal opportunities for all candidates. TPBN1_UKTJ

Created: 2026-02-08