Director of Operations

A Director of Operations for a CQC (Care Quality Commission) Care provider plays a critical leadership role, overseeing service delivery, compliance, and operational efficiency across the organization. Here's a breakdown of what this role typically entails:Role Summary:The Director of Operations ensures that supported living services are delivered to a high standard in line with CQC regulations, organizational values, and person-centred care principles. This role oversees the daily and strategic operations of services, manages performance across multiple locations, and ensures compliance, safety, and quality standards.Key Responsibilities:1. Operational LeadershipOversee daily operations across all supported living sites.Ensure staffing levels, scheduling, and service delivery meet the needs of service users.Lead and support Registered Managers or Service Managers.2. Compliance and Quality AssuranceEnsure all services comply with CQC regulations, health 'safety, safeguarding, and internal policies.Prepare for and respond to CQC inspections.Drive continuous improvement using feedback, audits, and data.3. Strategic Planning & DevelopmentDevelop and implement service expansion strategies aligned with organizational goals.Monitor performance metrics (KPIs) to evaluate service outcomes.Identify risks and implement mitigation strategies.4. Staff Management & DevelopmentLead, mentor, and support operational teams, including managers and team leads.Oversee recruitment, induction, and professional development.Foster a positive, accountable, and values-led staff culture.5. Financial OversightManage budgets, control operational costs, and ensure financial sustainability.Work with finance teams to analyze financial performance and make data-informed decisions.6. Stakeholder EngagementLiaise with commissioners, local authorities, families, and external agencies.Represent the organization in multi-agency forums and professional

Created: 2025-07-23