Technical Support Engineer

Technical Support Engineerremote / working from home Job ref: AZ/64418Salary: dependant on experienceBenefits: This is a full time, permanent role.3 days at home, 2 days out supporting technical/sales teams.Company car provided IT equipment provided includes: laptop, iPad, iPhone (or equivalent)OverviewThe Technical Support Specialist provides expert technical assistance to customers, internal departments, and sales teams. You’ll ensure accurate and timely communication of product information, assist with customer queries, and support both existing and new product development.Key responsibilities include producing technical drawings and calculations, maintaining technical documentation, and staying up to date with industry regulations.Team DescriptionThe Technical Services Team is a central support function, providing technical expertise across the business. Working closely with Sales, Customer Services, Quality, and Product Development, the team ensures the accuracy of product data and supports both internal staff and external customers with technical requirements. The team promotes collaboration, continuous improvement, and a customer-focused approach.Key dutiesProvide building scheme design service to specification team and customer base (CAD format elevation/section drawings, site wind pressure assessment and associated profile suitability calculations).Calculation of product U-value and energy ratingOrganise product testing, liaise with test facility and company training school and provide sample specificationCreate and print product technical manuals and profile charts, control distribution internally and externally.Control, approval and storage of technical documentation.New product development, provision of technical data, support and advice for staff and customers.Provide face to face and/or online presentations on updates and changesLiaise with Quality department over issues on products received by customers to assess reason for issue and solution.General administration – email, letters general correspondence to customers and internal.Keep abreast of changes relating to industry product standards and Building Regulations.Integral involvement in customer tour/presentations to promote company and technical services available.Provide support, training and guidance to Technical Support Assistant.THE CANDIDATEIt is anticipated that the successful candidate will be able to demonstrate the majority of the following:QualificationsMinimum of GCSE Maths and English level C or above, or equivalent.Desirable to have CAD related certification and be BFRC AccreditedExperience and Knowledge BasePrevious experience in a technical supportuPVC related industry experienceExperience calculating U-values and energy ratingsStrong technical knowledge of uPVC productsPrevious experience of training & mentoring of personnel.Strong customer facing skillsPaint Shop Pro or similar experienceExperience presenting knowledge to others in small groups e.g. technical updatesSKILLS AND ABILITIESAbility to communicate and work with colleagues at all levels and to develop effective working relationships at all levels.To be able to make decisions within set parameters and manage problems including query solving.Proficiency with systems and PC based programs, including Microsoft applications.Strong interpersonal, verbal and written communication skills in English.Numerical reasoning, analytical thinkerExceptional interpersonal and communication skills, including the ability to ensure effective communication.Excellent attention to detail.Demonstration of the ability to work under sustained pressure and to tight deadlines.A flexible, pro-active approach to work including the ability to prioritise and re-prioritise to achieve successful outcomes.Planning and Organising: works to priorities and deadlines and plans how to meet them.Uses time and other resources appropriately and efficiently.Decision making / query solving; able to make decisions within set parameters and to own and manage problems and query solve.Communication Skills: ability to communicate effectively with internal and external customersand to establish and maintain an effective working relationship with them.For reasons of better legibility, the simultaneous use of the language forms male, female and diverse (f/m/d) is avoided. All personal designations apply equally to all genders.For UK roles, candidates must be eligible to work and live in the United Kingdom. Proof of eligibility will be required with your applicationIf you wish to apply for this position and have further details, please email your full CV and salary information to:Andy Zanin - Business DirectorT: +44 (0) 1789 207070E: andy.zanin@ CONNECT WITH ME ON LINKEDIN.Why select Listgrove?Five Decades of Market IntelligenceUnrivalled Industry NetworksRecognised International brandHR Qualified ProfessionalsTo hear from our clients on how we have supported their search for talent and HR needs, please visit Listgrove’s Case Studies page. Throughout 2025, you can meet with Listgrove at the following exhibitions:Packaging Innovations, JEC World, European Coatings Show, Plastics Live UK, The advanced materials show UK, Kunststoffenbeurs, K2025Performance through People.Please visit for more information on our services, global success and testimonials.Listgrove Limited Registered in England No: 01197713

Created: 2025-08-30