Area Housing Manager

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Join our East and East Anglia team at L&Q: Would you like to join our revamped Housing Management Division as an Area Housing Manager and deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player who wants to make a difference . We are looking to appoint an Area Housing Manager to join our leadership team within East and East Anglia on a permanent basis, this role will be covering Newham and Barking & Dagenham areas (these areas may change depending on the needs of the business). In this role you will ensure the delivery of a responsive, efficient, customer focused and agile tenancy management and tenancy verification services to mixed tenure customers and prospective customers through effective leadership and management of resources. Representing and championing the Trust and its values whilst contributing the financial strength and customer experience. If this sounds like you, we would love for you to apply! Your impact in the role: The successful candidate will be solution focused and will act as a champion of service improvement and Customer Service. You will demonstrate strong leadership skills and ideally have experience of growing and developing a team. You will possess a track record in innovative service development, business planning skills and developing operational excellence. You will have a comprehensive understanding of tenancy and estate management including all aspects of anti-social behaviour and vulnerability. What you'll bring: Housing sector experience and knowledge on all aspects of Tenancy Management and Leasehold management including but not limited to Anti-Social behaviour, Service Charges, New Build developments, Vulnerable Residents and Safeguarding Having the ability to lead and motivate a team to deliver a high quality, effective customer focused service in a demanding, public facing environment is essential to this role Exceptional stakeholder management skills with the ability to build and maintain strong working relationships Innovative, solution focused with excellent organisational and reporting skills Excellent verbal and written communication Excellent time management skills and the ability to juggle multiple priorities Project Management skills are desirable Key responsibilities include: Working collaboratively with internal and external colleagues and teams to ensure an effective, efficient and customer focused delivery of all aspects of Tenancy and Leasehold Management, including ASB and Vulnerability To develop, maintain and influence relationships with key stakeholders and partners, promoting and representing L&Q at meetings/ events to the highest standards Prepare, manage, and control budgets for activities managed whilst having regard for financial strength at all times. Managing and leading a relatively new team to deliver on performance and achieve customer excellence. Providing coaching, mentoring and ongoing training and support to front line colleagues If you require any reasonable adjustments at any stage during this process, including application stage, please email About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us! ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. #TJ TPBN1_UKTJ

Created: 2025-11-01