Customer Service Administrator

Job Description Customer Service AdministratorShrewsbury, Shropshire Permanent role Monday Friday (8 am 4.30 pm)Salary 27,000 - 30,000 depending on experience An excellent opportunity has arisen to join a well-established and highly respected organisation based in Shrewsbury. Renowned for their industry leadership and commitment to quality, our client is seeking a proactive and detail-oriented Customer Service Administrator to join their dynamic and supportive team.This role is integral to ensuring the smooth flow of customer operations, from initial enquiry through to order fulfilment. Youll be responsible for maintaining high standards of service, accuracy, and communication across all customer touchpoints, while working closely with internal departments to support business efficiency.Key ResponsibilitiesServe as the first point of contact for customer enquiries via phone and email, delivering prompt and professional responsesAccurately process repeat and bespoke customer orders, ensuring correct stock, pricing, and account details are maintainedMonitor and manage shared inboxes to ensure timely responses and resolution of queriesSupport delivery performance by coordinating with logistics and operations teamsEscalate service issues appropriately to maintain customer satisfaction and operational continuityCollaborate with sales, purchasing, and warehouse teams to resolve order discrepancies and ensure smooth workflowMaintain and update CRM systems and internal databases with accurate records of orders, communications, and transactionsAssist with reporting and analysis of service KPIs, identifying areas for improvementContribute to continuous improvement initiatives within the customer service functionSkills & ExperienceProven experience in customer service, order processing, or sales administrationExcellent attention to detail and accuracy in data entry and record keepingStrong communication skills, both written and verbal, with a professional and courteous mannerAbility to manage multiple tasks and prioritise effectively in a fast-paced environmentProficient in Microsoft Office and CRM systemsA collaborative team player with a proactive approach and commitment to service excellenceThis is a fantastic opportunity for someone looking to grow within a stable and forward-thinking company. If you thrive in a customer-focused environment and enjoy working as part of a close-knit team, wed love to hear from you.The application process: Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours.If you do not hear from us within this time your details wont be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.About UsPrince Personnel are an employment agency working on behalf of our client. Whether youre seeking a new permanent position, temporary assignment or contract youll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.Ref: DE26738JBRP1_UKTJ

Created: 2026-03-17