Income & Sustainment Officer

Job DescriptionIncome & Sustainment Officer Shrewsbury | Permanent | 37 hours per week 31,537 - 33,699 per annumDo you thrive on balancing firm income recovery with supportive, personcentred customer service?We''re looking for an Income & Sustainment Officer to manage a varied income caseload and help tenants stay in their homes by tackling arrears early, providing practical support and taking proportionate enforcement action where needed.What you''ll be doingManaging a designated caseload of rent and housingrelated debtMaximising income while minimising arrears and tenancy failureAgreeing sustainable repayment plans with tenants and former tenantsSupporting customers to maximise income, access benefits and manage affordabilityWorking closely with colleagues, the DWP, local authorities and partner agenciesProgressing formal recovery and court action in line with policy where requiredWhat we''re looking forExperience in income recovery, housing management or debt adviceKnowledge of welfare benefits and incomerelated issuesThe ability to challenge constructively while remaining fair, supportive and professionalConfidence working independently, including home visits and lone workingWhy join STAR Housing?Make a real impact by helping tenants sustain their homes and finances28 days annual leave, rising to 33 after 5 yearsSupportive team, clear procedures and ongoing development A suitable vehicle is required for this role. Appointment is subject to a DBS check.PandoLogic. Keywords: Customer Service Representative, Location: Shrewsbury, ENG - SY3 8BE

Created: 2026-05-04