Service Desk Lead

SERVICE DESK TEAM LEADER - (HYBRID SHEFFIELD)You could be just the right applicant for this job Read all associated information and make sure to apply.KEY POINTS Leading first-line engineers within a growing Managed Service Provider (MSP) Hybrid working from Sheffield HQ (23 days in office) Hands-on leadership role with progression opportunities Competitive salary (Up to 32,500) and ongoing training & developmentABOUT THE CLIENT Were supporting an established technology business providing industry-leading managed IT services across the UK and Europe. Following new investment and continued growth, theyre looking to appoint an experienced Team Leader to oversee a talented first-line support team.THE BENEFITS Hybrid working and flexible hours Ongoing learning and development support Clear career progression within a growing business Collaborative, people-first cultureTHE TEAM LEADER ROLE As Team Leader, youll manage day-to-day operations of a busy IT support desk, ensuring tickets are handled efficiently and SLAs are met. Youll coach and develop first-line engineers, oversee workload allocation, deliver product and process training, and act as an escalation point for complex issues. Working closely with the Support Management team, youll also help shape departmental strategy, improve workflows, and ensure clients receive exceptional service.TEAM LEADER ESSENTIAL SKILLS Proven experience in a service desk or MSP environment Leadership experience mentoring, coaching, and performance reviews Confident handling escalations and prioritising workloads Strong communication and relationship-building skills Technical understanding of: Microsoft 365 administration and support Windows environments and software installations Password management and file security Basic networking and broadband diagnostics Logical approach to problem-solving and process improvement Additional languages are an advantageTO BE CONSIDERED: Please either apply through this advert or email me directly via [email protected]. For further information, please call me on 01244 567 567 / 07880 358 143. By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.KEY SKILLSIT Support, MSP, Service Desk, Team Leadership, Microsoft 365, Networking, Windows, Azure AD, Troubleshooting, Coaching, ITIL

Created: 2025-11-14