Account Executive

Job DescriptionJob OverviewAn exciting opportunity has become available to join our high performing Client Services team at Paragon's Sheffield site as an Account Executive.Acting as a single point of contact for our new and existing customers, seeing each request through from initial enquiry to completion. The Account Executive is responsible for providing excellent customer service, communication and coordination. Building strong customer relationships and going above and beyond stakeholder expectations.Hours: Monday to Friday, 8.30am to 5pm or 9am to 5:30pmHybrid working after 3 month probation has been successfully completed. 3 Days onsite and 2 days work from home(Salary may be negotiable depending on experience)Key ResponsibilitiesWork as part of the wider client services team to ensure all customers receive the best possible customer experienceAssisting the sales team by highlighting new opportunitiesCommunicate with customers using the most appropriate method of interaction including phone, email and video callAttend face to face meetings as and when requiredEnsure scheduled reports and tasks are completed in full and on timeTake direction from Senior Account Managers and Account Managers to support customer and team objectives.Prioritise workload ensuring all requests are dealt with and completed on timeProvide keen attention to detail when processing orders and communicating customer requests to internal departmentsBe commercial aware when pricing customer quotesBuild strong working relationships with customers, suppliers and internal teams.Manage customer requests and coordinate with internal and external teams to ensure expectations are delivered.Work across multiple IT systems and programmes simultaneously.Skills and Attributes we are looking forSomeone who is able to work independently and as part of a team, ensuring individual and team objectives and targets are achievedExcellent customer service and communication skills with the ability to create and sustain valuable relationshipsProactive and organised with a keen eye for detailProven experience within a Customer focused or Client facing environmentCan work across multiple IT systems and programmes simultaneouslyCan work under pressure without dropping service levelsMaintain high levels of professionalism at all timesContribute to ideas for improvement and be accepting of changeBenefits includeEmployee Benefits PlatformCareer developmentReimbursementsBupa Cash PlanElectric Vehicle SchemeCycle to work SchemeFinancial Health CheckWellbeing, Legal, Personal finance supportEmployee Assistance ProgrammeParagon is an equal-opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.We recognise how challenging this current job market is for candidates, and Paragon Talent Solutions are therefore striving to provide the best candidate experience we can.If you are interested in this opportunity, we kindly request that you apply via this LinkedIn advert, as opposed to sending us an email or LinkedIn direct message.We are eager to ensure that each candidate application is considered fairly, and receives a consistent experience. Unfortunately, we cannot ensure this standard if you enquire about a role via email or LinkedIn message, as it falls outside of our established process.

Created: 2025-07-06