Commercial Lines Account Manager

Job Description Commercial Lines Account Manager Location:Salisbury, MD Employment Status:Full-Time FLSA Status:Non-Exempt Reports to:Commercial Lines Department Manager Company Overview Avery W. Hall Insurance Agency LLC is a trusted, independent insurance agency serving our community since 1925. We take pride in providing our clients with a wide range of insurance options while delivering exceptional customer service. As a valuable resource for individuals, families, and businesses, we are committed to excellence, professionalism, and building lasting relationships. Position Summary TheCommercial Lines Account Managerplays a key role in supporting producers and clients by managing service needs and handling policy changes. This position requires strong technical expertise, attention to detail, and a customer-focused approach. The ideal candidate will ensure a high level of client satisfaction while adhering to agency quality and service standards. Essential Duties & Responsibilities Provide technical support to Producers, including analyzing client needs, coverage forms, and quotations. Submit applications to eligible carriers and follow up to ensure timely receipt of quotations and policies. Process and verify binders, certificates, policies, endorsements, and other related documents. Determine appropriate billing methods and issue invoices accordingly. Prepare insurance summaries, schedules, and proposals as needed. Manage policy renewals in coordination with Producers, ensuring timely processing. Review audits for accuracy and facilitate corrections as needed. Process client requests via phone, email, and mail, ensuring prompt responses and resolutions. Identify potential cancellations and work proactively to retain accounts. Follow up on cancellations, ensuring accurate processing and maintaining agency financial equity. Identify client exposures and recommend appropriate coverage options in collaboration with Producers. Prioritize and manage workflow to ensure efficiency, accuracy, and compliance with agency standards. Maintain strong, professional relationships with clients, colleagues, carriers, and vendors. Stay informed on industry trends, new products, legislation, and technology to enhance performance. Collaborate effectively with team members and contribute to the agency’s overall success. Perform additional duties as assigned. Qualifications & Skills Experience in commercial insurance account management of at least 4 years. Strong knowledge of insurance products, coverages, and industry regulations. Excellent verbal and written communication skills. Ability to manage multiple tasks and meet deadlines in a fast-paced environment. Proficiency in insurance management software and Microsoft Office Suite. Strong attention to detail and problem-solving abilities. Benefits 401(k) with employer matching Health, dental, and vision insurance Flexible schedule options Paid time off Bonus opportunities Join theAvery W. Hall Insurance Agency LLCteam and become part of a company that values professionalism, integrity, and exceptional service. Apply today! Requirements: MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES) Minimum of 4 years of active experience in commercial insurance. Property and Casualty Agents License for at least 4 years. Excellent communication skills, both oral and written. Ability to interpret complex information and communicate effectively. Knowledge of insurance products, markets, rating, and underwriting procedures. Ability to perform complex tasks with multiple variables. Strong organizational, technical, and time management skills. Self-motivated with initiative and professionalism. Ability to use relevant technology and resolve problems efficiently. Commitment to ongoing professional development through industry education.#J-18808-Ljbffr

Created: 2025-07-12