Product and Customer Support Representative

Product and Customer Support Representative£27,000 per annumApplicants must have recent experience in a customer service telephone-based role.Rugeley | Full-time, PermanentWorking Hours: Monday to Friday, 9am – 5pm (fully office-based)Why Join Our Client’s Team?Are you passionate about delivering exceptional customer service? Here’s your chance to be part of a company that truly values its people and offers fantastic perks to make your work experience enjoyable and rewarding!Benefits:Private medical insurance20 days of annual leave plus bank holidaysAccess to exclusive discountsFree on-site parkingCompany canteenKey ResponsibilitiesProduct Support: Deliver expert advice, guidance, and solutions for repairs and replacement parts, making every customer interaction a positive experience.Complaint Resolution: Handle customer complaints with care, turning challenges into opportunities to enhance customer satisfaction.System Management: Use Zendesk for efficient data entry and maintain detailed records of customer interactions.Logistics Coordination: Organise courier shipments and manage consignments to ensure timely delivery.Collaboration: Work closely with internal teams and external partners to resolve issues promptly.Communication: Engage with customers across multiple channels including email, phone, and social media, representing the company’s values and standards.What You Bring to the RoleExperience: At least 12 months in Product Support or Customer Service.Education: GCSEs in Maths and English (or equivalent) required; A-Levels preferred.Skills: Proficiency in Microsoft Word, Excel, and PowerPoint.Skills and CompetenciesStrong verbal and written communication skills.Ability to prioritise tasks to meet customer needs.Proactive in completing tasks and problem-solving.Skilled at managing multiple responsibilities in a fast-paced environment.Job Ref: EN907Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.

Created: 2025-07-21