Parts Technical

1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. We are Pramac, a Generac Company, leading the evolution to more resilient, efficient, and sustainable energy solutions. Established in 1966, we have always evolved, expanding our product portfolio and becoming the global benchmark for the production of generators and warehouse material handling equipment. Our diverse business lines ensure the company is a leading player in a wide variety of global markets. Pramac,part of the third group in the world in the production of diesel and gas generators, is looking for aParts Technicalto join our team. Key Responsibilities: Assist customers with identifying and selecting the appropriate replacement parts for their Pramac equipment, providing expert advice and recommendations as needed. Process parts orders received via phone, email, or in-person, accurately entering order details into the system and verifying pricing, availability, and delivery options. Handle inquiries and requests from customers regarding parts availability, pricing, and lead times, providing prompt and professional assistance. Coordinate with internal teams, including warehouse staff and logistics personnel, to ensure timely fulfilment and delivery of parts orders to customers. Ensure the effective management of Customer enquiries through the use of Salesforce Case Management and/or other relevant IT software (Oracle Etc). Help maintain accurate inventory records and stock levels, monitoring parts usage and acting a key component of the input into stock into stock profiling as needed to meet customer demand. Proactively follow up with customers to provide order status updates, resolve any issues or delays, and ensure customer satisfaction. Collaborate with sales and service teams to identify opportunities for parts sales, promote new products, and support customer needs. Keep abreast of product updates, technical specifications, and inventory changes, staying informed to provide accurate and up-to-date information to customers. Assist in processing warranty claims and returns, ensuring compliance with company policies and procedures. Adhere to health and safety regulations and company policies at all times, maintaining a safe and organized work environment. Qualifications: Can do mentality with a desire to work collaboratively with stakeholders and a desire to deliver industry leading support GCSE/A-Level or equivalent; additional education or training in parts management or related field is advantageous. Previous experience in parts sales, customer service, or a related role, preferably in the power generation or equipment manufacturing industry. Strong knowledge of mechanical and electrical components, with the ability to identify and recommend appropriate replacement parts for equipment. Excellent communication and interpersonal skills, with the ability to build rapport with customers and provide exceptional service. Proficiency in computer systems and software applications, including inventory management systems and Microsoft Office suite. Detail-oriented with strong organizational skills, capable of managing multiple tasks and priorities in a fast-paced environment. Customer-focused mindset, with a commitment to meeting customer needs and exceeding expectations. Ability to work independently and as part of a team, with a positive attitude and willingness to learn and grow. Familiarity with warranty processes, returns, and claims management is desirable. Valid driver's license may be required for occasional local travel. Joining Pramac means being part of a global team dedicated to delivering innovative solutions and exceptional service to our customers worldwide. If you are a motivated engineer with a passion for technology and a commitment to excellence, we encourage you to apply for this exciting opportunity! 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Created: 2025-07-18