Customer Service Executive

Job Description Customer Support Executive Energy & Sustainability SectorLocation: Guildford or Leamington Spa (Hybrid)Salary: 30,000 + benefitsType: Full-time | PermanentWe are recruiting on behalf of a growing UK-based energy and sustainability consultancy that helps organisations reduce costs, lower carbon emissions, and make smarter strategic energy decisions.Their mission is ambitious: to help customers save billions in energy spend while delivering meaningful carbon reduction this decade. By combining expert insight, technology, and data-led decision making, they enable business leaders to turn sustainability ambitions into measurable outcomes.As part of their continued growth, they are now seeking a Customer Support Executive to join their operations team.The RoleThis position plays a key role in delivering high-quality support across the full customer lifecycle. You will manage customer accounts from onboarding through ongoing service delivery, ensuring issues are resolved efficiently and professionally.Responsibilities include:Managing customer portfolios across the lifecycle (excluding sales activity)Onboarding customers into internal platforms and preparing accounts for tenderingCoordinating industry processes such as Change of TenancyHandling billing queries, objections, and contract terminationsSupporting meter installations/removals and third-party interactions (e.g. MOP/DCDA)Maintaining accurate records and following operational processesTaking ownership of customer issues and driving positive outcomesThis is a fast-paced environment suited to someone who enjoys problem-solving, working autonomously, and making a real impact on customer experience.About YouOur client is looking for someone who is:Proactive, reliable, and adaptable in a dynamic environmentPassionate about delivering excellent customer serviceHighly organised with strong time-management skillsA confident communicator able to handle complex or sensitive conversationsDetail-oriented with strong analytical thinkingComfortable working independently and collaboratively with remote colleaguesMotivated to meet service targets and deadlinesSkills & ExperienceStrong customer service background with a proactive approachAt least 2 years experience within the utilities sector (supplier, broker, or consultancy)Good understanding of utilities account processesStrong Microsoft Office skills (Excel, Outlook, SharePoint)CRM experience preferred (HubSpot advantageous but not essential)Why Join?Youll be joining a purpose-driven organisation operating at the intersection of energy, sustainability, and commercial performance where your work directly supports businesses in reducing costs and environmental impact.

Created: 2026-03-07