Wholesale Customer Account Coordinator

Job Description LeMieux is the UKs fastest-growing equestrian and lifestyle brand, with a global community and big ambitions. Our success is driven by talented people who share our passion for innovation, collaboration, and excellence. Were seeking a Wholesale Account Coordinator to join our team and help shape the future of our brand.What Youll DoAccount Ownership & PartnershipAct as the primary operational contact for B2B customersBuild strong, professional relationships with retailers and Sales RepresentativesFacilitate regular order book reviews with Sales to align on delivery performance, risks, and commercial targetsProactively provide updates to customers on stock availability, deliveries, and order statusIdentify opportunities to support account growth through replenishment, availability insights and service excellenceOrder Book & Delivery ManagementTake full ownership of order book management, ensuring accuracy and timely progressionMonitor forward orders and ensure correct system entry and processingTrack inbound orders via B2B platforms and other channelsIdentify discrepancies in purchase orders, pricing, or quantities and resolve efficientlyOrganise and monitor bookings to ensure stock is delivered on time and in fullWork closely with Warehouse and Logistics teams to ensure packing, labelling and shipping requirements are metManage back orders, proformas and account queries with accuracy and commercial awarenessCross-Functional CollaborationWork closely with Finance to manage credit limits, resolve credit blocks and support cash flow targetsPartner with internal stakeholders to resolve delivery discrepancies, shortages and faulty goods queriesSupport process improvement initiatives to optimise efficiency and enhance the B2B customer experiencePerformance & Proactive ThinkingMonitor order flow against agreed SLAs and company targetsAnticipate risks to delivery timelines and escalate early with proposed solutionsMaintain accurate customer master dataUse data and reporting to inform decisions and support commercial objectivesContinuously review account performance to ensure alignment with business goalsWhat Youll BringProven experience managing B2B or wholesale accounts, ideally within a fast-paced commercial environmentStrong order book management experience with a clear understanding of delivery and financial impactA proactive, solution-focused mindset with the confidence to challenge and influence where necessaryExcellent stakeholder management skills, able to build trust across customers and internal teamsHigh levels of organisation and ownership, with the ability to prioritise effectivelyStrong analytical capability and confidence working with Excel and order management systemsA commercially aware approach to problem solvingClear, professional communication skills - written and verbalThe ability to thrive in a fast-moving, growth-oriented businessWhy Join LeMieux?Founded in 2006, LeMieux is the UKs fastest-growing equestrian and lifestyle brand with a global presence. Driven by innovation and passion for horses and riders, were expanding our 150-strong team based in our Romsey HQ and looking for exceptional people to join us on our journey.Were on a mission to be the most exciting equestrian brand on the planet. To get there, we need exceptional people who thrive in a fast-paced, creative environment and a culture that values innovation, collaboration, and problem-solving. Whether you ride or not, youll share our energy, determination, and obsession with delivering excellence for our community.From financial security to time with your loved ones (on two legs or four), we continually invest in our employees. We are committed to creating a diverse, inclusive, and equitable workplace where everyone feels valued and empowered to thrive. We believe that varied perspectives drive innovation and strengthen our team. We welcome applications from individuals of all backgrounds, experiences, and identities - including but not limited to race, ethnicity, gender, age, disability, sexual orientation, and neurodiversity. We are an equal opportunity employer and actively promote an environment of respect, support, and opportunity for all. Please let us know if you require any reasonable adjustments throughout the application process.

Created: 2026-03-13