Streetworks & Defect Coordinator

About The RoleMake sure to apply with all the requested information, as laid out in the job overview below.Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.Where will you be working?We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. Were problem solvers with over 140 years of combined experience in engineering and infrastructure.This role will be within our demand management and network infrastructure team. We look after 60 million meters and our teams provide advanced metering solutions to help manage demand for essential suppliers.Want to be a part of it?What will you be doing?As our Streetworks & Defects Coordinator you'll be responsible for the start, stop, and registration of permits, as well as processing all defects received from clients or local authorities. Youll also manage urgent 2-hour and 4-hour SLGs and defects, ensuring they are handled promptly and accurately.You'll complete a range of defect-related administrative tasks, including raising job packs, uploading photos to the company system, carrying out data uploads, and maintaining daily trackers. Youll also produce defect reporting through internal systems, ensuring all information is correct and up to date.Alongside this, you'll support the wider defect team and provide cover when needed. You will work collaboratively with other departments on contracted workstreams and take responsibility for updating the Thames Water Recharge report.What youll bringStreetworks/utilities experience would be preferableKnowledge of permitting and defectsAbility to negotiate across different levels and manage stakeholdersProven IT skills particularly MS Word, MS excelStrong attention to detailExcellent time managementWhats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include;Contributory pension schemeOnline GP service, 24 hours a day, 365 days a yearEmployee assistance programmeMy Rewards portal, access to 1000s of retail discountsLife assuranceCycle to work, salary finance and give as you earn schemesEnhanced maternity, paternity leave and adoption leaveReward and recognition schemeRecommend a friend get rewarded for introducing people to us!In addition, this role offers;25 days annual leave plus bank holidaysDiscretionary bonus scheme About usWe want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.Were responsible and go further for our people, clients, communities and the planetWere open and seek new and better ways of exceeding expectationsWere together and as one team; the whole is greater than the sum of the partsWere ambitious and embrace opportunity, to lead essential infrastructure services for lifeWhether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.Its an exceptional time to be a part of M Group.Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. xjdpvnf Some roles require drug and alcohol testing as part of induction and onboarding.#MGroupW

Created: 2026-03-18