Technical Support Team Leader

3 days ago Be among the first 25 applicants Delivering Technical Excellence Own and resolve high-priority cross-functional technical escalations involving software defects, deployment failures, performance degradation, and integration errors. Perform advanced (Level 3), troubleshooting using source code analysis, runtime debugging, log forensics, and distributed system diagnostics. Contribute to knowledge-sharing through deep technical documentation, architectural insights, and proactive tooling improvements. Identify recurring technical issues and drive systemic solutions, including fixes, automation's, and architecture feedback to R&D. Partner with engineering and operations to ensure platform scalability, supportability, and secure cloud-native deployments. Leading and Coaching Your Team Support, coach, and mentor your team to deliver consistent, high-quality outcomes while developing their technical and professional skills. Foster a culture of technical curiosity, resilience and accountability. Align your team's work with service-level objectives, customer satisfaction KIPs and cross-regional collaboration goals. Support personal development plans with a focus on growing both technical depth and leadership capacity across the team. Strong SQL/database expertise (Oracle or SQL Server preferred) Experience with application servers such as Wildfly Familiarity with Git and source code management Solid coding skills (Java or C++ preferred) Experience with Azure services, especially Kubernetes Understanding of SaaS platforms and security best practices Excellent communicator who thrives in collaborative environments Proven ability to lead under pressure, with clear communication and structured problem solving. Flexible hybrid working to support your lifestyle and family commitments Comprehensive wellbeing support, including private healthcare dental and EAP Career growth with access to extensive learning resources and leadership development Regular team events to connect, celebrate, and have fun together A workplace culture that values diversity inclusion and belongingObjective CorporationReading, Berkshire, United Kingdom Full Time Reference:Delivering Technical Excellence Own and resolve high-priority cross-functional technical escalations involving software defects, deployment failures, performance degradation, and integration errors. Perform advanced (Level 3), troubleshooting using source code analysis, runtime debugging, log forensics, and distributed system diagnostics. Contribute to knowledge-sharing through deep technical documentation, architectural insights, and proactive tooling improvements. Identify recurring technical issues and drive systemic solutions, including fixes, automation's, and architecture feedback to R&D. Partner with engineering and operations to ensure platform scalability, supportability, and secure cloud-native deployments. Leading and Coaching Your Team Support, coach, and mentor your team to deliver consistent, high-quality outcomes while developing their technical and professional skills. Foster a culture of technical curiosity, resilience and accountability. Align your team's work with service-level objectives, customer satisfaction KIPs and cross-regional collaboration goals. Support personal development plans with a focus on growing both technical depth and leadership capacity across the team. Strong SQL/database expertise (Oracle or SQL Server preferred) Experience with application servers such as Wildfly Familiarity with Git and source code management Solid coding skills (Java or C++ preferred) Experience with Azure services, especially Kubernetes Understanding of SaaS platforms and security best practices Excellent communicator who thrives in collaborative environments Proven ability to lead under pressure, with clear communication and structured problem solving. Flexible hybrid working to support your lifestyle and family commitments Comprehensive wellbeing support, including private healthcare dental and EAP Career growth with access to extensive learning resources and leadership development Regular team events to connect, celebrate, and have fun together A workplace culture that values diversity inclusion and belongingLNKD1_UKTJ Seniority levelSeniority level Mid-Senior level Employment typeEmployment type Full-time Job functionJob function Information Technology Industries IT System Training and Support Referrals increase your chances of interviewing at AccessAble Games by 2x Get notified about new Technical Support Team Lead jobs inReading, England, United Kingdom . 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Created: 2025-08-25