Head of Client and Customer Engagement

Berkshire based - hybrid role Berkshire based - hybrid role Berkshire based - hybrid role Please send your CV to me, Martin Warner, and I will get back to you as soon as possible My client is is expansion mode and is actively looking to recruit a very strong Client and Customer Manager who will join a hardworking and motivated team of Client Engagement professionals The ideal candidate will be someone who demonstrates gravitas and strong selling and account development skills and experience Influential in acquiring new customers, responsibility for selling and managing services and solution delivery projects Supporting pre-sales, architecting solutions and managing projects, Taking ownership relationships between client stakeholders and solution design & delivery teams, Establishing a true understanding of each client's business processes and needs, either during the Pre-Sales cycle or in up-sell phases for existing clients. Selling additional licences and value-add professional services consulting to existing customers. Leading and inspiring strong, multi-located, multi-skilled teams in the sale and delivery of solutions 'services to deadline and budget, Areas covered include CRM, Finance, HCM, Talent Development, Payroll, LMS, ERP, DW, BI, e-Commerce and systems integration. Delivery of tangible benefits by employing best practices in pre-sales and solution design Ensuring product and services delivered are timely, high quality, fit for purpose and offer measurable gains by satisfying key needs. Analysing project goals, create a plan to achieve those goals, Responsible for managing scope, schedule, and cost across Client implementations. The ideal candidate will have a proven track record of leading deployments of Enterprise Software Solutions in a client environment, with a passion for delivering real business value to customers. - Leading a small team of Engagement and Project Managers - Establishing and adhering to defined delivery roadmaps - Analyse projects in detail with a view to establishing any risks, gaps, shortfalls - Quality control and ongoing measurement of project progress - Monitoring areas that could be improved upon - Maintaining a vigilant and ongoing overview of current and proposed project spend - Stakeholder and customer management, including the need to be assertive if required - Ongoing improvement of all areas of project delivery and rollout - 'build a narrative' - In depth client engagement on an ongoing basis - Being able to successfully negotiate 'pushback' - Providing an ongoing and readily accessible point of escalation - Budget responsibility at all stages of the project lifecycle TPBN1_UKTJ

Created: 2025-11-30