Centre Manager

Job Description Centre Manager??4 days Reading + 1 day Brighton (travel fully expensed to Brighton)??Permanent | 30,00033,000 + annual performance bonusThe Centre Executive is accountable for the effective operation, revenue growth, and customer satisfaction within the centre. Acting in a supervisory capacity to Centre Operations Assistants, this role is dedicated to ensuring an exceptional customer experience, seamless day-to-day operations, and successful sales initiatives. Working closely with the General Manager, the Centre Executive plays a pivotal role in the centre's commercial performance and achievement of key performance indicators (KPIs), with a strong focus on revenue generation beyond fixed office space.Your Chance to Lead with ImpactTake the helm across two premium workspaces spearheading Reading operations (4 days/week) while bringing your listed building expertise to Brighton (1 day/week, train/car fully expensed). Manage 4 dedicated team members (3 full-time, 1 part-time) and partner with the General Manager to deliver commercial success, heritage preservation, and customer experiences that drive loyalty and results.Key Responsibilities That Define SuccessCustomer Service ExcellenceDeliver professional, engaging tours from first contact through to signed dealsBuild lasting relationships via proactive communication, events, and supportResolve issues swiftly, turning challenges into opportunities for delightOperational LeadershipOversee opening/closing, cleanliness standards, and daily workflowsMaintain health & safety compliance with specialist listed building maintenanceManage facilities, repairs, and upkeep to heritage standardsCommercial DriveAchieve revenue and occupancy targets through coworking, meetings & eventsExecute "fast cash" sales strategies and track KPIs for continuous improvementSupport P&L, budgeting, forecasting, and performance analysisTeam DevelopmentGuide Centre Operations Assistants with 1:1s, training, reviews, and schedulingFoster high performance through onboarding and constructive feedbackCompliance & Financial OversightUphold GDPR, AML, and all company policiesDrive cost efficiency while maximising profitabilityThe Profile That Excels HereAmbitious supervisors who combine commercial instinct with operational precision and heritage property knowledge.Essential:Proven revenue generation in customer-facing roles (workspace, hospitality, facilities)Supervisory experience delivering service excellence and team resultsStrong listed building maintenance skills (repairs, compliance, H&S)Confident with MS Office 365 and CRM systemsResilient, organised, with excellent communication and problem-solvingQualifications:Minimum Grade C English & Maths (or equivalent)Rewards That Match Your Ambition30,00033,000 base salary + performance bonusStructured 40-hour week with all travel expensed to BrightonComprehensive benefits packageProfessional pride in blending heritage stewardship with modern commercial successThis is leadership with purpose where your skills shape exceptional workspaces across two prime locations. If you're ready to own operations, exceed targets, and build a legacy of excellence, apply now and elevate your career.JBRP1_UKTJ

Created: 2026-02-03