Technical Design Authority

We are seeking an experienced Technical Design Authority (TDA) with strong expertise in BMC Helix and ITSM architecture to lead technical delivery across a major transformation programme. This role suits a hands-on architect with deep knowledge of Helix ITSM, Atrium CMDB, AR System, Digital Workplace, Smart IT, and complex integration environments. Key Responsibilities Define, validate and govern BMC Helix architecture across ITSM, CMDB, Digital Workplace and Smart IT. Design scalable, secure solutions using Helix Innovation Studio and Business Workflows. Lead integrations with third-party platforms including Active Directory, orchestrators, discovery tools, APIs, web services and middleware. Oversee CMDB reconciliation, data flows, auto-ticketing and identity management integrations. Own end-to-end technical delivery, ensuring compliance with ITIL, enterprise standards and governance frameworks. Support Agile delivery, iterative releases, risk management and cross-functional technical decision-making. Ensure solution readiness through E2E testing, UAT, performance validation and go-live support. Essential Skills Strong background in BMC Helix / Remedy ITSM architecture (not only administration). Hands-on experience with AR System, Atrium CMDB, Digital Workplace, Smart IT and Smart Reporting. Proven track record delivering ITSM integrations, API development, web services and automation. Understanding of ITIL processes: Incident, Change, Problem, Service Request. Experience working in complex, multi-vendor delivery environments. Contract Details 6-month contract Hybrid23 days per week in Reading Competitive day rates Immediate start available If youre an experienced BMC Helix Architect / ITSM Architect / TDA looking to lead end-to-end technical design in a high-impact environment, please apply with your latest CVTPBN1_UKTJ

Created: 2025-12-16