Customer Support Representative

Direct message the job poster from XML International Become a technical expert of our SaaS platform and develop a deep understanding of the fleet management space; Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) fleet management products and solutions; Handle incoming customer requests, both from external and internal calls & emails by raising and managing cases with end-to-end accountability; this includes but is not limited to investigating & troubleshooting, analyzing, finding resolution, validating, escalating and communicating with related stakeholders; Actively work with other departments of Verizon Connect organization as well as deal with customers and vendors on a daily basis; Recognise the patterns for recurring issues and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level; What we’re looking for… The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction. Technical professional we are looking for should have well developed skills listed below: Experience in a customer-facing role(mandatory); Experience with SaaS (Software as a Service) solutions is a plu s (not mandatory) ; Experience with CRM & ERP systems - Salesforce and SAP would be preferred(not mandatory) ; Strong communication and listening skills; Well-developed time management and prioritization skills; Structured “can-do” approach to open matters and tasks in a demanding environment; Methodical and conscientious documentation skills; Willingness to develop while identifying opportunities over self-reflection. Seniority levelSeniority level Mid-Senior level Employment typeEmployment type Contract Job functionJob function Customer Service Industries Telecommunications and Telephone Call Centers Referrals increase your chances of interviewing at XML International by 2x Sign in to set job alerts for “Customer Support Representative” roles.Continue with Google Continue with Google Continue with Google Continue with Google Croydon, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 weeks ago Sutton, England, United Kingdom 2 days ago London, England, United Kingdom 1 week ago Greater London, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 week ago Feltham, England, United Kingdom 2 days ago London, England, United Kingdom 3 days ago London, England, United Kingdom 2 weeks ago Feltham, England, United Kingdom 2 days ago Customer Support and Operations SpecialistLondon, England, United Kingdom 1 week ago London, England, United Kingdom 3 days ago London, England, United Kingdom 1 week ago London, England, United Kingdom 2 days ago London, England, United Kingdom 3 weeks ago London, England, United Kingdom 3 days ago London, England, United Kingdom 2 days ago London, England, United Kingdom 3 days ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 month ago London, England, United Kingdom 3 days ago London, England, United Kingdom 1 week ago London, England, United Kingdom 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr

Created: 2025-07-21