Customer Fullfilment Manager

About HolcimWhile professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.We are leaders in supplying innovative, sustainable building solutions to the UK construction industry; building progress for people and the planet.Since 1858, weve helped shape the UK; powering the construction of homes and hospitals, roads and railways, schools and cities alike.Our mission is to make sustainable construction a reality, through purposeful action that tackles real carbon and climate challenges. We are dedicated to helping Britain grow and thrive - by doing the right thing, doing it together, and making a difference.Holcim UK Company BenefitsCompetitive Salary, plus bonus, 25 days holiday + your local bank holidays (with options to increase) and other benefits - all recognising the contribution you bringBe valued and supported, working as part of a highly respected team in a business that has a huge focus on Health & SafetyWe care about you and your family. Thats why we offer enhanced family benefits, including maternity, paternity, and adoption leave. We understand that your personal life and family well-being are just as important as your career, so were committed to supporting you every step of the way.Be part of something bigger with our "Women Empowered - Stronger Together Mentor Program," designed to support, inspire, and uplift women across the business.Free 24/7 remote GP service for you and your household, offering medical advice, prescriptions, referrals, and same-day appointments.Opportunities for career progression both at home and abroadJoin our affinity groups selected by and populated by our employees which bring together employees with similar backgrounds and interests to have powerful influence on the workplaceStaff discounts including special rates for garden landscaping productsThe OpportunityThis is an exciting opportunity to take ownership of the full customer journey across the North of England and Scotland, ensuring a seamless experience from quote through to delivery. As Customer Fulfilment Manager, you will report directly to the Regional Director and lead the end-to-end fulfilment strategy.This role will require regional oversight across the North and Scotland, and you will be expected to travel to Scotland a couple of times per month to support teams, align operations, and strengthen stakeholder relationships on the ground.Youll be responsible for optimising service performance, driving cost-to-serve efficiency, and embedding a continuous improvement mindset within a high-performing team. If you thrive on operational leadership, customer experience excellence and cross-functional collaboration, this is a key strategic role within the region. xjdpvnf What Youll Be DoingDeveloping and executing a regional customer fulfilment strategy aligned to overall business objectivesDriving data-led optimisation of service levels, delivery performance and cost-to-serveLeading, mentoring and developing a high-performing fulfilment team across the regionManaging daily operations to ensure outstanding customer experience from quote to deliveryEnsuring OTIFIC (On Time, In Full, Invoiced Correctly) performance is consistently delivered and continuously improvedCollaborating with Logistics Operations Managers to align fulfilment with regional logistics strategyBalancing service excellence with operational efficiency within defined cost frameworksProviding feedback on haulier performance to support logistics optimisationEmbedding a customer-first mindset and strong service culture across teamsDriving standardisation of order management, pricing processes and service performanceLeading the team through change initiatives including system implementations and process updatesResolving escalations swiftly and minimising customer impactMonitoring KPIs and using performance data to identify improvement opportunitiesCoaching teams through customer interaction reviews and service quality assessmentsWhat Youll BringProven leadership experience within customer fulfilment, logistics, supply chain or operational service environmentsStrong customer-centric mindset with a track record of improving service performanceAbility to analyse data and KPIs to drive performance improvement and operational optimisationExperience leading cross-functional collaboration across sales, logistics and operational teamsStrong organisational skills with high attention to detail and follow-throughConfidence managing stakeholders and influencing across multiple business functionsResilience and adaptability within fast-paced, changing environmentsWillingness and flexibility to travel across the North and Scotland, including regular travel to ScotlandWe are committed to building a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Created: 2026-03-19