Production Manager

Production Manager Preston Competitive salary, plus car/allowance and other benefits About The Vella Group The Vella Group is a leading accident repair company dedicated to delivering high-quality vehicle repairs with outstanding customer service. With a strong reputation in the automotive repair industry, we pride ourselves on innovation, professionalism, and a commitment to excellence. Our teams work in a collaborative and supportive environment, and we are passionate about investing in our people to help them grow and succeed. About the Role We are seeking a highly motivated Production Manager to oversee the day-to-day operations of our accident repair centre. This role is central to ensuring efficient workflows, high-quality repairs, and exceptional customer service. The ideal candidate will lead a skilled team of technicians, maintain compliance with industry standards, and drive continuous operational improvements. Key Responsibilities Site Operations Management Oversee daily operations, ensuring efficiency, productivity, and timely completion of vehicle repairs. Maintain the highest standards of repair quality, aligned with manufacturer and insurance requirements. Implement and optimise workflows to minimise delays and maximise operational efficiency. Team Leadership & Development Lead, motivate, and develop a team of technicians and apprentices. Conduct regular team meetings to communicate goals, updates, and expectations. Identify training needs and coordinate development programs to enhance skills and performance. Manage staff performance, including appraisals, performance improvement, and recognition of achievements. Customer Service Ensure excellent customer experiences by addressing queries, complaints, and concerns promptly and professionally. Maintain clear communication with customers regarding repair progress and timelines. Financial Management Monitor budgets, control costs, and work to achieve financial targets for the site. Health, Safety & Compliance Ensure all operations comply with health and safety regulations. Conduct regular inspections and risk assessments to maintain a safe working environment. Ensure staff adhere to industry standards, including BSI 10125, and maintain required certifications. Performance Reporting & Process Improvement Monitor and report on key performance indicators (KPIs) such as repair turnaround times, customer satisfaction, and profitability. Analyse operational performance to identify opportunities for improvement. Collaborate with senior management to implement new processes, technologies, or systems to enhance efficiency. Additional Information Flexibility in working hours may be required depending on workload. Additional duties or assignments may be requested at your primary location or other company sites.55b20050-bc17-4e5d-bfce-3c406318dffc

Created: 2025-11-07