Head of Member ServicesRemote with travel to Preston minimum of 2 x monthly or Hybrid with 2 days per week in our Preston office
Salary circa £90k DOEA glance at the role and LPPA:Due to a recent promotion as we strengthen our organisational structure, we have an exciting opportunity for a new Head of Member Services to join us.This is a critical role, ensuring delivery of best of class member experience for all our members, and responsibility for creating a high-performance culture and quality service delivery across our case work teams.The role holder will provide effective leadership to motivate and manage direct reports and other employees, with accountability for the overall performance of circa 170 employees.Please note, shortlisting will take place week commencing 11th August, with 1st stage interviews on 20th & 21st August.