Product Support Manager

Product Support Manager | Poole | Office-based (with flexibility) | £45,000Are you a technically astute leader looking for that next step in your professional career? Rubicon are exclusively partnering with a rapidly growing , innovative sport technology business who are looking for an ambitious Product Support Manager to serve as the critical link across multiple teams inlcuding tecnical support, engineering and design.As Product Support Manager, you will benefit from:Autonomy to lead the full product lifecycle of cutting-edge embedded systemsA collaborative environment working across engineering, operations, and commercial teamsExposure to global clients and elite sports organisationsOpportunities to travel and represent the company at innovation forumsA flexible working model with out-of-hours support rotationInfluence over product strategy, roadmaps, and continuous improvementAs Product Support Manager, your responsibilities will include:Leading the lifecycle of hardware-software products, from ideation to field supportActing as the primary escalation point for technical issuesManaging the global technical support framework and ticketing system (Jira)Coordinating cross-functional teams to ensure product performance and reliabilityOverseeing documentation, diagnostics, and commissioning processesDriving product improvements through customer feedback and performance dataAs Product Support Manager, your experience will include:Previous experience within a technical support for integrated hardware-software productsBackground in embedded systems, electronics, or related fields would be desirableExperience managing support processes, triage systems, and escalation protocolsFamiliarity with platforms such as Arduino, Raspberry Pi, Qt, and LinuxExcellent communication and stakeholder management skillsIf you're ready to take the next step in your career, we'd love to hear from you. Apply today with an up-to-date CV or call Ellie at Rubicon for more information.

Created: 2025-08-01