Unified Communications Product Lead

Job Description Unified Communications Product Lead required by a technology-led organisation investing heavily in its collaboration and communications platforms. As part of this, theyre looking for a Unified Communications & Omni-Channel Product Lead to take ownership of a business-critical product area, driving innovation across Zoom and omni-channel engagement.This is a high-visibility role with board-level backing, offering the opportunity to shape how communication technology supports both internal operations and customer engagement.The RoleAs the UCaaS Product Lead, you will own the roadmap and delivery of unified communications platforms, ensuring they evolve in line with business needs, user experience goals and wider product strategy.Key responsibilities include:Owning the product roadmap for Zoom and unified communications servicesActing as the business owner for communications platforms, driving adoption, performance and valueLeading enhancements, integrations, migrations and service improvements across the communications stackWorking closely with Engineering, Infrastructure, IT and Operations to deliver changeEmbedding omni-channel communications into business processes and customer journeysDefining requirements, user stories, delivery plans and success metricsManaging relationships with suppliers, vendors and internal stakeholdersSupporting platform migrations and service transitions, managing risk and user impactMonitoring performance, user feedback and outcomes to inform continuous improvementChampioning a user-centric approach, improving experience and operational efficiencyAbout YouWere looking for a product-led professional with strong experience in unified communications, telephony or collaboration platforms within a complex environment.You will have:Experience owning or managing UCaaS, telephony or collaboration platforms at scaleA track record of delivering product roadmaps for business-critical systemsExperience working across cross-functional teams (Engineering, Infrastructure, IT, Operations)Knowledge of systems integration, platform migration and service improvementExperience working with third-party vendors and suppliersStrong stakeholder engagement skills, balancing operational and strategic needsA solid understanding of telephony, unified communications and omni-channel technologiesThe ability to translate technical capability into clear business value and user outcomesStrong planning, prioritisation and organisational skillsAn analytical, delivery-focused mindset with a commitment to continuous improvement

Created: 2026-04-26