Monday.com Systems Manager

Systems Manager£45,000 - £55,000Remote (UK-based)Full-time | Permanent | 37.5 hrs/weekApply by: 31/07/2025Hiring Manager: Natalie Lewis | Recruiter: Rikki Spencer-CoxHelp us Elevate Education, Everywhere.At Etio, we work with governments and institutions across the globe to improve education systems at scale. We support strategic planning, workforce development, quality assurance, and performance benchmarking - the kind of infrastructure that drives long-term improvement in outcomes. Right now, we’re building a smarter, more streamlined digital ecosystem to power that work. is at the centre of it.Our Technology & Digital team is a lean, expert crew of 14 - outcome-led, highly agile, and deeply practical. We design, scale, and refine digital platforms that drive impact across global programmes and internal operations alike.The Role: Systems ManagerWe’re looking for someone who gets excited about transforming how organisations work - and knows how to turn a flexible platform like into something structured, scalable, and deeply usable.As our Systems Manager, you’ll own the platform across Etio. That means shaping how it’s used as a CRM, portfolio tracker, operational hub, and more. You’ll design automations and integrations, set up governance structures, guide adoption across teams, and keep us ahead of the platform’s roadmap.We’re already using as a backbone for everything from solution delivery to risk registers. We’re pushing its automation and integration capabilities to reduce duplication, boost transparency, and embed smart workflows into the day-to-day. You’ll help us take all that further - with structure, consistency, and creativity.What You’ll Be DoingThis role touches nearly every part of the business. Typical responsibilities include:1. Platform Ownership & GovernanceOverall administration of the platformUser management, permissions, and access controlCreating and maintaining workspace-level governance models2. Workflow & Automation DesignDesigning, building, and maintaining automations, dashboards, and workflowsTranslating business requirements into functional board structuresCreating reusable templates, views, and custom workflows3. Integration & Technical OversightManaging integrations with tools like M365, Salesforce, Zapier, PowerBIWorking with APIs or coordinating with development teams where neededEvaluating, introducing, and managing apps and add-ons4. Training & AdoptionLeading onboarding and training for staff across functionsSupporting change initiatives to scale confident platform useActing as first-line support or escalation point for platform users5. Analytics & ReportingCreating operational and performance dashboardsDefining reporting structures for portfolio, CRM, and internal dataEnabling data-driven decision-making across teams6. Vendor & License ManagementManaging relationships with and key partnersOptimising seat usage and supporting license renewal planningHow You’ll Make an ImpactThis role directly supports several key areas of Etio’s tech and delivery strategy:Portfolio & CRM ConfigurationBuild and maintain scalable boards, dashboards, and views for managing programmes, customers, and sales funnelsWorkflow Automation StrategyImplement automations using native features and tools like Zapier to cut down on manual tasksTool Governance & AdoptionDesign accessible templates and user experiences aligned to our operating modelData & Reporting InfrastructureEnable real-time reporting and support our growing emphasis on data-led planningIntegration Across PlatformsConnect with other core systems (e.g., LMS, PowerBI, Salesforce) to centralise insightsChange EnablementDrive training, onboarding, and adoption to embed use across teamsWhat You’ll BringEssential experience:Deep, hands-on experience administering in a complex or enterprise settingStrong governance mindset - including permission models, workspace setup, and templatingDemonstrated ability to design automations, dashboards, and workflow structuresComfortable working with APIs and third-party integration tools (e.g. Zapier, Make)Confident translating business requirements into usable platform solutionsExperience leading platform onboarding, user support, and change initiativesDesirable qualities:Awareness of ’s product roadmap - especially upcoming AI capabilitiesA structured way of tracking platform updates and rolling out new featuresBalanced thinking - able to offer flexibility while protecting platform integrityStrong communicator - able to support technical and non-technical usersA proactive, builder’s mindsetWhy Etio?We're designing digital tools that directly improve public services and education systems. In this role, you’ll help shape how those tools are built, shared, and scaled - not just for internal teams, but for the institutions we support globally.We offer a working culture that’s flexible, supportive, and grounded in trust. We care about doing good work and about people enjoying how they do it.Benefits25 days annual leave + bank holidays (option to buy more)Flexible working cultureHealth & Wellbeing benefits (Healthcare Cash Plan, Private Medical Insurance, EAP)Enhanced family-friendly policiesWork from anywhere globally (up to 8 weeks/year)Paid volunteer dayCycle to Work & Electric Car Scheme3% employer pension contributionAccessibility and AdjustmentsEtio is committed to ensuring an inclusive and accessible recruitment process. If you need any adjustments to apply or participate in the process, let us know - we’ll do our best to support you.

Created: 2025-07-23