Digital Services Lead

Digital Services Lead / Project Manager (Client-Facing)Want to apply Read all the information about this position below, then hit the apply button.Location:Southwest (Remote with visits to client sites)Salary:30,000 35,000Benefits:Flexible working | Private Medical | Enhanced Family Leave | PensionThe OpportunityThis is a brilliant opportunity for someone with a background in IT, technical project delivery, or MSP environments who enjoys working closely with clients and driving real change.Youll take the lead on helping SMEs transition to modern, cloud-based systems, combining technical delivery, client engagement, and process improvement in a highly visible role.This isnt a pure management role, its a hands-on, client-facing position where youll play a key part in shaping how digital services are delivered.What Youll Be DoingLeading end-to-end cloud migrations (primarily Xero & QuickBooks) for SME clientsRunning client discovery sessions to understand processes and design better ways of workingSupporting both client-facing projects and internal system improvements (approx. 50/50 split)Improving onboarding journeys and digital workflowsHandling a mix of standard migrations and more complex one-off projects (e.g. Sage 200 exposure)Working closely with senior stakeholders to scope and deliver solutionsSupporting internal teams with system queries and process improvementsOccasional client site visits (fully expensed)What Were Looking ForWere open to backgrounds, but youll likely be:An IT Project Coordinator / Project Manager, orA Technical Support / Infrastructure Engineer with strong client-facing experience (e.g. MSP), orSomeone with experience delivering systems or software migrationsYoull also bring:Experience with cloud-based systems (ideally Xero, QuickBooks or similar platforms)Strong communication skills, able to translate technical concepts for non-technical clientsExperience working directly with clients or stakeholdersA proactive, problem-solving mindsetAn interest in improving systems, processes, and ways of workingWhy This Role?Genuine opportunity to build project and transformation experienceExposure to more complex migrations over time (larger projects supported by senior team)A varied role with both client-facing and internal impactNo revenue targets, focus is on delivery and qualityA supportive xjdpvnf environment where you can develop and grow your skillsetThe FitThis role would suit someone who enjoys:Variety and problem-solvingWorking directly with clientsBridging the gap between technical and non-technical teamsBeing part of a business investing in digital transformationOther companies might call this job: Implementation Consultant - Implementation Specialist - Technical Consultant - IT Consultant - Solutions Consultant - Systems Consultant - Project Coordinator (IT / Tech) - Project Manager (Junior / IT / Systems) - Technical Project Manager - Delivery Consultant - Delivery Manager - Technical Customer Success Manager - Onboarding Specialist / Consultant - Customer Onboarding Manager - Product Implementation Specialist - SaaS Implementation Consultant

Created: 2026-04-08