Digital & Transformation Lead

Overview Job Summary: The postholder will lead digital transformation and service improvement across the Primary Care Network (PCN). They will use a data-driven approach to analyse service models, identify challenges, prioritise improvements, and monitor the impact of changes.Key ResponsibilitiesDriving digital transformation across ten practices, improving access, efficiency, and patient outcomes.Using data tools (e.g., RAIDR, QOF) to identify health inequalities, streamline pathways, and support performance improvement.Promoting NHS App uptake, standardising communication, delivering digital training, and exploring AI solutions.Supporting data-informed decision-making, establishing effective data-sharing mechanisms, and tracking progress using analytics.Applying project management techniques (PPM) to plan, deliver, and evaluate transformation initiatives.Analysing population health data to address inequities and guide the PCN improvement plan.Reporting regularly to PCN leadership on outcomes, challenges, and opportunities for continuous improvement.The role combines data analysis, digital innovation, and strategic leadership to drive continuous improvement and reduce health disparities across the PCN.Main duties of the jobDevelop and implement strategic plans to optimise clinical systems and strengthen the PCN’s digital infrastructure.Lead transformation projects from design to delivery, improving patient care, access, and operational efficiency.Oversee data management and analytics to inform decision-making, ensure GDPR compliance, and measure impact.Provide regular progress reports to PCN leadership and practices, highlighting capacity, progress, and challenges.Drive quality improvement initiatives using data-driven insights and stakeholder feedback.Use RAIDR, QOF, and other datasets to identify health inequalities, streamline pathways, and improve outcomes.Deliver projects supporting population health management, access to care, and system efficiency.Lead NHS App promotion across practices to increase uptake and patient engagement.Explore and evaluate AI solutions to enhance PCN operations and patient outcomes.Cascade learning from digital meetings across all practices to save time and resources.Develop and deliver a PCN-wide digital training plan to build staff capability.Standardise SMS templates and communications in line with ICB directives to reduce costs.Align PCN digital strategy with national and local priorities, supporting integrated working and improved patient access.About Us Eden Primary Care Network (PCN) and its ten member GP Practices are working together to improve the health and well-being of the Eden population and provide high quality, integrated services across the community.Job Description Job responsibilities: The postholder will work to understand current service models, identify challenges, agree priorities for improvement, and support the delivery of these improvements across the PCN. They will take a data-driven approach to analyse evidence, understand operational challenges, identify potential solutions, and track the impact of changes. They will effectively present and communicate data to practices and PCN staff at all levels, enhancing understanding of operational and clinical issues. They will lead the PCN’s digital and transformation agenda, optimising clinical systems and infrastructure to improve access, efficiency, and patient outcomes across ten practices. They will use data sources such as RAIDR and QOF to identify health inequalities, streamline pathways, and support performance improvement. Responsibilities include driving NHS App uptake, standardising communications, delivering digital training, exploring AI solutions, sharing learning from digital meetings, and ensuring alignment with ICB priorities. The role will support data-informed decision-making, securing analytical resources as required, and developing data and information-sharing mechanisms across the PCN. They will use data to track and assess the impact of operational changes over time and identify trends to inform continuous improvement. Using Project Portfolio Management (PPM) techniques, the postholder will focus on delivery of changes, analyse impacts, and provide feedback to staff on outcomes. They will advise on innovative opportunities and support practices to maximise benefits from digital and service innovation through sharing learning and best practice. The postholder will analyse population health data to identify inequities and inform the development and delivery of an agreed PCN plan aimed at improving health outcomes and reducing disparities across the community. They will provide regular feedback to PCN leadership and member practices on progress, capacity for change, and emerging issues, ensuring plans are adapted in response to evidence and operational needs.Person Specification Qualifications EssentialGCSE Maths & English or equivalentDealing with the PublicUse of office equipmentDesirableDegree or equivalent level of knowledge through experienceAptitude EssentialAble to use own initiative & work autonomouslyAble to work under pressureAble to work in a changing environmentStrong team player with a proactive, problem-solving approachAttitude EssentialCare and respect for patients and their right to confidentialityPunctual & reliablePositive, tolerant, empathetic team playerPersonal integrity and loyaltyFlexibility to work outside of core office hours if requiredOwn transport with willingness to travel across multiple sitesSkills EssentialStrong project management skillsExcellent understanding of data management principles and the ability to leverage healthcare data for decision-makingStrategic thinker with the ability to develop and implement long-term digital strategies aligned with organisational goalsExcellent communication skills, both written and verbal, with the ability to articulate complex technical concepts to non-technical audiencesKnowledge EssentialPrevious experience in general practice or primary careProject management qualification (e.g. PRINCE2) or equivalent experience of managing projectsUse of EMISMicrosoft Office: Word, Outlook, ExcelExperience supporting senior leaders and working with external partnersStrong data handling and reporting skillsExcellent interpersonal and communication skillsDesirableAwareness of principles of GDPR / Data ProtectionHealth & Safety At workConfidentialitySafeguardingDisclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.Employer details Eden Primary Care Network Bridge Lane Penrith Cumbria CA11 8HWEmployer's website:LNKD1_UKTJ#J-18808-Ljbffr

Created: 2025-10-24