Helpdesk Coordinator

Job Title: Helpdesk Coordinator Location: Paisley Employment Type: Full-time, Permanent Salary: £29,000 to £32,000paOverviewFM Search & Select are seeking a proactive and organised Helpdesk Coordinator to join a busy facilities management team based in Paisley. This is an excellent opportunity for someone with strong customer service and administrative skills who enjoys working in a fast-paced office environment.Key Responsibilities*Act as the first point of contact on the helpdesk, answering calls and emails from clients and engineers.*Log, allocate, and monitor reactive and planned maintenance jobs in the CAFM system.*Schedule engineers and subcontractors to attend jobs and follow up to ensure timely completion.*Keep clients updated on the progress of open jobs, ensuring excellent communication throughout.*Produce and update reports for management as required.*Assist with general administration duties including filing, data entry, and invoicing support.*Support the wider team in ensuring compliance with client SLAs and KPIs.Candidate Requirements*Previous experience in a helpdesk, scheduling, or customer service role (ideally within facilities management, maintenance, or a related field).*Confident communicator with strong telephone and email skills.*Good organisational...

Created: 2025-07-12