Customer Experience Executive - Luxury Brands - Online Retail - E-Commerce

Glasgow City Centre | Office-Based£27,500 Basic | Full-Time | PermanentJoin one of Europe's leading online fashion retailers, delivering premium, design-led products to customers across the UK and international markets.This is an opportunity to build a long-term career in Customer Experience and E-commerce Operations within a fast-growing online retail business known for excellent training, genuine internal progression and a supportive team culture.The Role - This is a customer service role — not a brand marketing or social media positionAs a Customer Experience Executive, you will sit at the centre of the customer journey, delivering a warm, professional and confident service to customers worldwide via email, live chat and telephone.This is a varied and hands-on position combining customer interaction and operational administration position which includes picking and packing customer orders, so you must be happy to support both service and fulfilment activity as part of a team-focused environment.You will be expected to deliver an exceptional experience before the sale, during the purchase, and after delivery, ensuring customers feel valued at every stage.Key ResponsibilitiesDelivering outstanding customer service across multiple channelsSupporting customers pre-sale with product and order enquiriesManaging order queries, issues and complaints in a calm, solutions-focused mannerProviding post-sale support and ensuring full resolution of customer concernsEnsuring a premium experience at every customer touchpointEscalating complex issues where required and following through to completionDeveloping strong product knowledge to assist customers confidentlySupporting order picking and packing with accuracy, care and attention to detailWorking collaboratively within a friendly, high-performing team environmentAbout YouWe are looking for someone who is committed to delivering exceptional customer service at every stage of the customer journey, and who takes pride in doing things properly.You will ideally be:An excellent written and verbal communicatorWarm, friendly, confident and naturally helpfulProfessional and composed when handling issues or complaintsWell organised, punctual and reliableHappy to be hands-on with picking & packing duties when requiredA team player with a strong work ethicInterested in fashion, luxury brands or e-commerce (desirable, not essential)Training, Progression & DevelopmentFull training is provided on industry-leading e-commerce platforms and customer systemsThis business actively promotes from within, and the role offers clear career progression opportunities as the company continues to grow (including pathways into senior customer experience, operations, brand marketing and e-commerce roles)Hours of Work (Commitment Required)Standard week: Monday to Friday, 9:00am – 5:30pmOne Saturday in three: 9:00am – 3:00pmImportant: When you work a Saturday, you still only work five days that week, so for example, your working week becomes Tuesday to SaturdayBenefits£27,500 basic salaryCasual dressStaff discountCycle to work schemeGym membershipExcellent training & developmentGlasgow city centre locationCVs in the first instance to:Tony Hamilton – Managing Director – Hamilton Hunter

Created: 2026-02-02