Deputy Manager

Deputy Manager (Food and Beverage focus) YHA Treyarnon Bay Fixed, permanent contract Full time, 42.5 hours per week 29,996 per annum (applies to all, including those under the age of 21) Staff accommodation is available at a rate of 69.83 per week Are you passionate about creating exceptional guest experiences through outstanding food and drink service? Do you have a keen eye for detail, a kind and supportive nature, and a genuine love for leading people? If so, wed love to welcome you to YHA Treyarnon Bay as our Deputy Manager with a focus on Food and Beverage excellence. As our Deputy Manager, youll be the driving force behind the food and beverage operations at our stunning coastal hostel. Youll lead by example on the front line - supporting, training, and inspiring our front-of-house team to deliver consistent, high-quality service in line with YHA standards. Your role will include: Overseeing all aspects of food and beverage service to ensure we meet and exceed guest expectations. Delivering hands-on training and development for team members, ensuring the YHA steps of service are consistently followed. Supporting the Hostel Manager in daily operations and deputising in their absence. Leading by example with warmth, professionalism, and a strong customer-first attitude. Maintaining excellent standards of presentation, hygiene, and health & safety compliance. About You Youll be an experienced hospitality professional with a solid background in food and beverage service and team leadership. Youll bring a calm, kind, and confident approach to management - someone who thrives on seeing their team grow and guests leave with smiles. Were looking for someone who: Has previous experience in hospitality management, ideally in a food-led environment. Understands and can deliver exceptional service standards. Enjoys training, mentoring, and motivating others. Has a genuine passion for people and hospitality. Is organised, proactive, and thrives in a busy, fast-paced setting. As a Deputy Manager youll support the Hostel Manager with the day-to-day management of the hostel. Youll create a great place for our teams to work and ensure our guests have a great experience in our hostels. Why work for YHA? Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth: 10 nights free hostel stays per year for you and up to 3 friends or family Access to YHAs staff discount and cash back portal Free YHA Membership each year Access to support via our Employee Assistance Program There are many more benefits to working for YHA so please visit our YHA Jobs website for more information. What will you be doing as a Deputy Manager? We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including: Delivering an excellent customer experience to all hostel guests. Contributing towards the achievement of targets across all aspects of the hostel operation including food and beverage, and responsibility for maximising revenue whilst controlling expenditure. Supporting the Hostel Manager by managing a team of employees and occasional volunteers. Contributing to the team effort in the day-to-day operation of the hostel, undertaking housekeeping, reception, and food and beverage tasks on a daily basis. What Skills and Experience do you need to be a Deputy Manager? Our Deputy Managers support the Hostel Managers in managing the hostel team, the operational budget and safeguarding all guests. To provide this service we are looking for candidates who have: Experience in hospitality or customer service, including the management and delivery of a quality service Ability to manage varying pressures, include peaks in workload demands can prioritise, able to deal with conflicting duties Experience of managing a team experience of leading others, providing guidance to members of your team (desirable) Food safety level 2 and APLH level 2 qualifications (desirable) Basic IT skills (ideally Microsoft Office) able to use Microsoft Word, Outlook, Excel Knowledge and understanding of the core purpose of YHA what YHA does and how we do it For more information about the role and the skills and experience required, please refer to the job description. At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds. Who are YHA? YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills. If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website. How do you apply? Submit your CV and complete the application form. If you need any assistance, please email Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date. PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications. TPBN1_UKCT

Created: 2025-11-18