Luxury Sales & Operations Ambassador

About the House of CreedJoin The House of Creed at Bicester Village – A Unique Opportunity in Luxury RetailThe House of Creed is proud to announce its new boutique in Bicester Village, a renowned shopping destination in the beautiful Oxfordshire countryside. As we expand into this vibrant retail community, we are seeking a passionate individual to join our team and help bring our artisanal fragrances and rich legacy to life. This is a unique opportunity to be part of a globally recognised brand, dedicated to excellence, craftsmanship, and bespoke service.If you are enthusiastic about luxury retail, love storytelling, and are excited about working in an iconic destination like Bicester Village, we invite you to apply and become part of The House of Creed's legacy.Join us and be part of something truly special!Role OverviewThe Luxury Sales & Operations Ambassador is a customer‐facing role responsible for delivering an exceptional, elevated customer experience while supporting the smooth day‐to‐day operations of the Boutique. Acting as a key brand representative, the role combines expert fragrance knowledge, fragrance storytelling, and operational excellence, ensuring the Boutique consistently reflects the standards of a luxury fragrance house.This is a permanent Luxury Brand Ambassador position within the business. To support the opening of the new Boutique at Bicester Village, the successful candidate will undertake a 6‐month assignment in the role of Luxury Sales & Operations Ambassador, carrying additional responsibility during the launch and initial trading phase for a period of 6 months.At the conclusion of the 6‐month period, the role will be formally reviewed and may result in one of the following outcomes, subject to business requirements and individual performance:Revert to the permanent Luxury Brand Ambassador roleExtension of the Sales & Operations assignment and responsibilities for a further defined periodConfirmation of the Luxury Sales & Operations Ambassador role on a permanent basisKey ResponsibilitiesSales & Customer ExperienceDeliver an outstanding, personalised customer experience in line with luxury service standardsAct as a brand ambassador, confidently communicating fragrance stories, ingredients, craftsmanship, and brand heritageDrive sales through bespoke fragrance consultations and tailored customer recommendationsBuild and maintain strong customer relationships to encourage loyalty and repeat visitsSupport the achievement of Boutique sales targets and individual KPIsOperational ExcellenceSupport daily Boutique operations, ensuring adherence to all operational policies and proceduresAssist with stock management, including goods‐in processing, stock movements, and inventory accuracyMaintain impeccable Boutique presentation standards across fixtures, displays, and fragrance testersSupport visual merchandising implementation in line with brand guidelinesOpen, maintain, and close the cash till each workday following store expectations.Ensure compliance with health 'safety, loss prevention, and operational controlsAdditional Responsibilities During the 6‐Month AssignmentSupport the operational setup and opening of the Bicester Village BoutiqueAssist with stock intake, system setup, and opening activitiesSupport daily trading operations during the initial launch periodAssist with sales performance monitoring and operational organisationMonitor and report any stock loss or damage in the Boutique or stockroomAct as a key support to the Boutique Manager and Assistant Boutique Manager to ensure luxury service standards are embedded from openingWork collaboratively with the wider Boutique team to create a refined and welcoming environmentSupport opening and closing procedures where requiredAssist with administrative tasks, including sales reporting and stock countsParticipate in ongoing training to develop product knowledge and service expertiseSkills & ExperienceExperience in luxury retail, premium beauty, fragrance, fashion, or hospitalityStrong interpersonal and communication skills with a passion for customer serviceProven ability to deliver confident, personalised sales experiencesHigh attention to detail and strong presentation standardsAbility to balance customer‐facing responsibilities with operational tasksFlexibility to work weekends and peak trading periodsExperience supporting store openings or retail operationsProficient use of email, CRM systems, stock management systems and MS OfficePersonal AttributesPolished, professional, and welcoming mannerPassionate about luxury, fragrance, and brand storytellingOrganised, proactive, and adaptableCollaborative and supportive team playerDiscreet and professional when handling customer informationWhat We OfferA permanent position within a luxury fragrance brandA 6‐month enhanced responsibility assignment supporting a new Boutique openingComprehensive training in luxury service and fragrance expertiseCareer progression opportunities within Boutique and luxury retail and operations managementStyling allowanceDesirable Product allocation and access to Brand and Group discountsCompetitive Commission structurePaid Birthday Day offWhy the House of Creed?Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.Job Applicant Privacy PolicyPlease note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s).The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application.We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.

Created: 2026-01-31