Commercial Operations Specialist

Job Description Commercial Operations Specialist Global (Biotech / Life Sciences)Full-time Hybrid OxfordshireA leading biotech/life sciences innovator is looking for a Commercial Operations Specialist to help elevate and streamline its global customer journeyfrom order capture to fulfilment, support, and renewals.This is a high-impact role for someone who loves fixing broken processes, shaping scalable systems, and partnering across regions to deliver a seamless customer experience. Youll be at the centre of global commercial operations, driving CRM/ERP improvements and aligning teams across Sales, Customer Care, Technical Services, Operations, and Finance.What Youll DoOptimise end-to-end commercial workflows across Salesforce and ERP systems (Oracle/SAP/NetSuite).Identify bottlenecks, improve data quality, and deliver automation that scales globally.Translate business challenges into system requirements and partner with IT to implement them.Support global governance, enable accurate forecasting, and champion process consistency.Lead change management and drive adoption of new tools and processes across regions.What You BringStrong Salesforce expertise across Sales Cloud and/or Service Cloud, with the capability to act as a Product/Project Owner for commercial system enhancements.Salesforce Administrator or Business Analyst certification (preferred), or equivalent hands-on experience configuring, optimising, and translating business needs into scalable Salesforce solutions.5+ years in Commercial Operations, Business Ops, or Process Excellence (ideally in biotech, life sciences, or advanced technology).ERP familiarity (Oracle/SAP/NetSuite) is a plus.Proven experience driving cross-functional improvements in a matrixed, global environment.Excellent stakeholder management and communication skillsyou influence without authority.Analytical, organised, and proactive with a passion for operational excellence.

Created: 2025-12-14