Quality Monitoring Officer

We are expanding our service in the Omagh area and are now recruiting a Quality Monitoring Officer. To ensure NWCare Service Users receive delivery of care in accordance with company policies and procedures and in line with company aims and objectives. He/she is responsible for carrying out quality monitoring, health and safety risk assessments in line with legislation and company Health and Safety Policy, staff monitoring and spot checks on behalf of the company.Please see employer website for full job details & person specification. ResponsibilitiesTo carry out service quality monitoring on behalf of NWCare including onsite visits and Service User telephone monitoring To attend Service User reviews and contract monitoring reviews To follow up and record any issues/complaints that may arise with Service Users or relatives including the referring of complaints to the Registered Manager for investigation To refer all information gathered through monitoring to the Registered Manager for auditing purposes and to make recommendations for improving on any under-performance identified, via a monthly quality monitoring report To monitor staff and Service Users in accordance with quality monitoring schedules and monitoring standards To carry out Health and Safety risk assessments in line with legislation and company Health and Safety Policy To promote the Aims and Objectives of NWCare as defined in the company Statement of Purpose To adhere to all company policies and procedures To maintain the confidentiality of information as per company Confidentiality Policy and GDPR Legislation To attend Care Management reviews when required To report to the Registered Manager regarding quality issues or concerns regarding any part of the company systems and processes To ensure reports, action plans and quality improvement plans are completed and submitted within agreed scheduled times To participate in performance reviews and development planning To work in all areas and locations as business needs dictate As part of the business continuity plan, you will be required to participate in the covering of rotas and hold the on-call phone as and when required - generous on-call allowance Skills and QualificationsQCF Level 3 in Health and Social Care or equivalent or above Previous experience in monitoring and compliance of quality systems and processes Registered with the NI Social Care Council and/or registration with the Nursing Midwifery Council Provides evidence of past personal and professional development Provides evidence of knowledge of quality assurance systems and RQIA minimum standards Competent in Microsoft Office applications High standard of accuracy Flexible in working hours to respond to business needs QCF Level 3 in health and social care or above Previous experience in quality monitoring Further InformationLocation: Omagh branch.NWCare wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of gender, sexual orientation, religious belief, political opinion, marital status, age or disability. Vacancy ID 1733387 Job Sector Childcare and Social Work,Business, Policy and Projects Area Co Tyrone Location Omagh Salary £15.18 per hour plus mileage and generous on-call allowance No. vacancies 1 Contract Type Permanent Weekly hours 37.5 Published date 02/09/2025 Closing date 13/10/2025 Worktime 09:00 - 17:00 to be confirmed#J-18808-Ljbffr

Created: 2025-09-07