Head of Tenancy and Neighbourhood Services

Head of Tenancy and Neighbourhood ServicesLocation: Hybrid – Office and Home BasedSalary: Circa £70,000 per AnnumContract Type: Permanent, Full-TimeShape Thriving Communities – Lead Meaningful ChangeAre you a strategic and people-focused housing leader passionate about creating better neighbourhoods? Do you thrive in a collaborative environment where you can drive innovation, performance, and social impact?At FCHO, we're on a mission to build thriving communities where people feel safe, connected, and supported. As Head of Tenancy and Neighbourhood Services, you’ll play a pivotal role in turning that mission into reality.The vacancyReporting to the Director of Customer Services, you’ll lead four critical services: Neighbourhoods, Lettings, and ASB. Your leadership will ensure our services not only meet but exceed regulatory standards, deliver exceptional customer satisfaction, and create real impact in our communities.You’ll develop and implement neighbourhood action plans and innovative interventions using a systems thinking approach – all while ensuring compliance with regulatory frameworks like the Regulator of Social Housing’s Consumer Standards and Tenant Satisfaction Measures (TSMs).So what will you be doing?In this role your responsibilities will be:Lead and inspire multidisciplinary teamsDrive continuous service improvement through data, insight, and customer feedbackDevelop policies, systems, and KPIs to strengthen delivery and accountabilityBuild strong partnerships with statutory and voluntary agenciesEnsure legal, regulatory, and safeguarding compliance across your service areasPlay a key role in shaping FCHO’s “Thriving Communities” agendaWho are we looking for?Essential Requirements:Has a full UK driving licenceHas substantial experience managing multi-disciplinary housing teams (Neighbourhoods, Lettings, ASB, etc.)Holds a CIH Level 5 Diploma (or equivalent/willingness to complete), with in-depth knowledge of relevant housing legislationHas strong strategic and analytical skills and is able to turn insight into actionHas excellent people and performance management expertiseHas a track record of creating and delivering customer-centric servicesHas vast experience of budget management and policy developmentIs committed to equality, diversity, and creating safe, inclusive communitiesWhat's in it for you?When you become a part of the FCHO team, you receive a range of fantastic benefits, including:A 37-hour working week with hybrid working optionsHoliday entitlement is 30 days plus one shut down day and eight bank holidays.Defined contribution pension scheme with an employer contribution of up to 10%. We also offer a pension salary exchange scheme for eligible colleagues, helping colleagues to take home more of the money they earnDeath in service benefitAutomatic enrolment into a healthcare cash planAutomatic enrolment into a private health insurance planAccess to an Employment Assistance ProgrammeAccess to Doctorline, a 24/7 worldwide GP helpline for you, your partner and your childrenAccess to our colleague benefit platform which offers discounts on hundreds of high street brands as well as providing education, support and tools to help you to live a healthier and happier lifeDiscounted gym membershipProfessional subscriptions are paid for by the business where they are an essential requirement of your role.Enhanced maternity, paternity, adoption and sick payAccess to an on-site wellbeing roomAccess to an on-site caféLong service awardsInterviews and assessments to take place as soon as possible and we reserve the right to close the application process early if we receive a large amount of applicants.We are committed to building an organisation that represents a variety of backgrounds, perspectives and skills & are proud to be an equal opportunity workplace. As an equal opportunities employer, FCHO is committed to the equal treatment of all current and prospective colleagues and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.We care that you have a great experience with us at FCHO and if you need us to make any reasonable adjustments to make your experience smoother, please let us know & we’ll do all we can.

Created: 2025-08-01