Public Transport Operations Support Manager

Operations Support Manager Location Tividale, West MidlandsSalary - 40,000 -45,000 a year dependant on experienceWe are looking for a proactive and positive Operations Support Manager. Responsibilities _ Recruitment & Onboarding _ Coordinate end-to-end recruitment processes including advertising vacancies, shortlisting, arranging interviews, and issuing offers. Conduct reference checks and ensure right-to-work compliance. Manage onboarding and ensure induction processes are followed for all new starters._ Employee Relations _ Lead on accident and incident management. Lead on fact find investigations. Manage any grievances / complaints received from employees and public._ HR Administration _ Lead on maintaining and updating employee records on the Natural HR system._ Absence Management _ Monitor sickness absence and ensure all return to works are completed with employees. Lead on absence disciplinaries._ Learning & Development _ Support the coordination of CPC, Induction and any other training that may be required. Maintain training records and assist in evaluating training effectiveness. Employee appraisal - improve employee skills and identify any training needs._ Traffic Office _ Oversee the traffic office and supervisory team; Responsible for First Line driver management. Oversee allocation of work Manage Lost mileage and Network Issues Management of punctuality Team Responsibility KPIs To ensure that the following KPIs are met: Ensure random Drug testing is conducted daily- minimum of 2 per day as standard. Ensure random Alcohol testing is conducted daily- minimum of 15 per day as standard. Ensure Driving Licence checks are conducted daily- minimum of 15 as standard. Ensure Gate Checks are conducted daily- minimum of 10 run-out per day and 10 run-back per day as standard. Ensure Service Monitoring (roadside and/or ticketer) is conducted daily- minimum of 20 per day as standard. Ensure Depot (departure time) Punctuality is conducted daily minimum of 15 per day as standard. Hand over Report (Team) You need ensure that the Traffic Office team record all matters arising from the Companys operating activities and forward such information via email to the next on-duty Inspector. This approach will automatically ensure that the next on-duty Inspector is fully informed thus they are able to continue to monitor and act, as necessary. Verbal communication in respect of a handover report is unacceptable, it must be electronically recorded. Hours of Work You are required to work 45 hours per week (Monday to Friday) you may be required to work weekends and anti-social hours as well as statutory holidays. A flexible approach toward working hours is required to ensure effective cover throughout each day of operation. Health & Safety Employees are required to comply with all Statutory/Company Health & Safety Policies and Procedures. Preferred Skills Excellent knowledge and understanding of British Domestic Hours Rules (as defined within the) Transport Act 1968 and the Working Time Regulations 1998. A basic level of competence in the use of Microsoft Office Suite (Word, Excel, PowerPoint and Email). A basic level of Competence in the use of Omni-das and Ticketer systems.Job Type: Full-timeBenefits: Company events Company pension Free or subsidised travel Free parking On-site parkingAbility to commute/relocate: Oldbury B69 3HW: reliably commute or plan to relocate before starting work (preferred)Work Location: In person

Created: 2025-10-18