Digital Product Manager

Job Description Blinds2go is a part of the Hunter Douglas Group who are in the midst of a significant technical transformation, modernizing our global e-commerce technology stack to give our business units the flexibility, agility, and tools they need to accelerate growth and respond faster to market opportunities. This is a pivotal moment to join us.Were looking for a Digital Product Manager who is ready for more than a standard PM role. Youve spent 35 years honing your craft, you own outcomes (not just features), and youre starting to think and operate at a strategic level. This role is designed for someone who wants to lead, shape direction, and help grow a team of talented, hungry product managers around them.Youll own two high-impact product domains: the UX experience across our e-commerce sites and our Customer Service operations workstream, including CS tools, migrations, and platform enhancements. If youve been waiting for the right opportunity to step into a leadership-adjacent role with genuine scope and visibility, this is it.__________________________________________________________________________________________Our CompanyAt Blinds2go and Hunter Douglas our people are our stars, we believe our team will help us on our journey to realise our dream in becoming the fastest growing, most loved and most efficient window coverings company in the world.TransparencyWe lead by example and inspire others to achieve excellence in the right way.EntrepreneurshipWe focus on what matters with a sense of urgency, we quickly adapt and constantly innovate to meet customer needs.AccountabilityWe take ownership and are responsible for our actions and decisions.MeritocracyWe set challenging but realistic targets and deliver results in a passionate way, Integrity and hard work are at the core of our culture, we go the extra mile._________________________________________________________________________________________Role & ResponsibilitiesWhat Youll Own:As the lead PM on our UX squad, you will have end-to-end ownership of:The UX product vision and roadmap across Hunter Douglas global e-commerce sitesThe Customer Service operations workstream, including CS tool ownership, platform migrations, and ongoing enhancementsDiscovery, strategy, prioritization, experimentation, delivery, and post-launch optimization within your domainsUser experience quality and consistency across our e-commerce platformsBalancing global platform standards with regional market nuancesPerformance outcomes: you measure success in business impact, not feature outputLeadership & Team Impact:This role carries genuine leadership responsibility:Lead and provide day-to-day direction to the UX and CS Operations squads, working closely with engineering and designAct as a mentor and sounding board for other product managers on the teamDrive clarity in ambiguous situations, aligning teams around outcomes when the path isnt obviousRepresent the product perspective in stakeholder discussions across North America, EMEA, and APACHelp shape our product culture, raise the bar on how we work, and model what great product looks likeStrategy & Domain Leadership:Define and evolve a clear UX product vision that ladders up to commercial and business strategyTranslate strategic objectives into actionable, sequenced initiativesIdentify high-impact opportunities through data, customer research, and stakeholder collaborationOwn prioritization and trade-off decisions within your domainExperimentation & Outcome Ownership:Define success metrics and expected business impact before development beginsDesign structured experiments: hypothesis framing, test design, measurable criteriaAnalyze results and make evidence-based decisions on next stepsOwn continuous optimization post-launch and foster a culture of disciplined experimentationDelivery Leadership:Partner closely with engineering, design, analytics, and commercial teamsOwn backlog prioritization and sequencing with an outcome-first mindsetMake informed trade-off decisions under real constraintsEnsure solutions are scalable, commercially viable, and operationally sustainableSupport accurate reporting of product and development effort for governanceGlobal Stakeholder Engagement:Navigate stakeholders across North America, EMEA, and APAC with confidence and commercial awarenessBalance global platform consistency with regional requirementsInfluence senior stakeholders toward outcome-focused decisionsDrive alignment when priorities compete across regions or business units__________________________________________________________________________________________Person ProfileQualifications and Skills:35 years of product management experience in digital, e-commerce, SaaS, or comparable environmentsDemonstrated ownership of a product area with measurable commercial or customer impact; you can point to itExperience defining product strategy, not just executing against predefined requirementsStrong prioritization and trade-off decision-making skills in fast-moving environmentsProven ability to lead initiatives end-to-end: discovery through delivery and optimizationAbility to influence cross-functional and global stakeholders without direct authorityComfortable operating in distributed, multi-region teamsStarting to show the instincts of a senior PM: strategic thinking, mentorship, stakeholder leadershipNice to Have:Experience with Shopify or working through a platform migrationBackground in UX-focused product management; you understand design systems and conversionExperience with experimentation platforms such as VWO, Optimizely, or similarFamiliarity with customer service platforms (Zendesk, Nice CX One, Decagon) or CRM/marketing automation tools (Bloomreach, Klaviyo)Experience working across complex, multi-market stakeholder landscapesBackground in SaaS or subscription-based digital products

Created: 2026-03-07