Quality Manager

Job Description JOB TITLE: Quality ManagerReporting to: Head of Quality & RegulationResponsible for:Senior Automotive Quality and Compliance LeadSenior Quality OfficerQuality OfficerSalary: 42,000JOB PURPOSETo lead on the external quality assurance for all qualifications within BIIAB and SEG Awards.To drive quality improvement through effective quality assurance activities and processes.To support the Head of Quality and Regulation to ensure the quality compliance with regulators and regulatory bodies for SEG Awards and BIIAB.MAIN DUTIES AND RESPONSIBILITIESTo oversee the co-ordination of the allocation of appropriately qualified and experienced EQAs, to ensure visits are completed timely, at appropriate intervals to ensure high levels of quality assurance, compliance and to budget across SEG Awards and BIIAB.To line manage the Senior Automotive Quality and Compliance Lead, the Senior and Quality Officers and support them in their duties, including the guidance and support to centres.To develop the strategy for the allocation of centre EQA and other quality visits in conjunction with the Head of Quality and Regulation, to ensure rigorous quality assurance, regulator compliance and financial efficiency.To plan the annual visit allocation for centres in line with the strategy to ensure when allocating EQA resources consideration is given to the volume of registrations, the range of qualifications and size of centre.To oversee the co-ordination and recruitment of sufficient and appropriately qualified and experienced EQAs, examiners and chief examiners for all external assessments across SEG and BIIAB.To oversee the quality of the onboarding of new Casual workers.To lead the effective planning of standardisation including the annual standardisation plan across all Brands and qualifications.To identify the key themes for standardisation across the Brands and qualification portfolio, setting the timetable and the standard expected for the standardisation activities with EQAs, examiners and chief examiners across SEG Awards and BIIAB for all qualifications.To establish and maintain the required standard for EQA reports and the review process to ensure centres are compliant and develop and maintain high-quality standards including through the review of actions.To develop and contribute to the delivery of training for EQAs, Examiners and lead EQAs and Chief Examiners to ensure policies and procedures are followed.To update policies and processes relating to quality assurance compliance.To produce analysis in relation to the key findings of EQA reports and other recording mechanisms identifying key themes for quality improvement both internally and with the Brand centres.To provide advice and support to the Centre Support Manager in relation to EQA and quality assurance queries.To oversee the quality and regulatory activities for the monitoring of automotive centres to ensure they are fully compliant and assessment activities are monitored appropriately.To attend meetings with third-party stakeholders (such as DVSA).To contribute to the organisations annual self-assessment and improvement plan to drive continuous quality improvement.To oversee the management of the Quality inbox.To have oversight of the Quality Calendar for the organisation, ensuring meetings, events and data are planned as required.To be instrumental in the planning and delivery of the Casual Worker conference.The above-mentioned duties are not exclusive or exhaustive and the post holder may be required to carry out other appropriate duties as may be determined by the Director of Qualifications, Assessment and Regulation.The post holder will be expected to adopt a flexible approach to support the efficient and effective running of the Company.OTHER DUTIESTo ensure awareness of, and compliance with, all health and safety requirements taking reasonable care of the health and safety of yourself and other persons in accordance with the provision of health and safety legislation.To exercise proper care in operating, handling, and safeguarding any equipment and appliances provided and issued by Skills and Education Group for individual or collective use in the performance of duties.To keep up to date, so far as is necessary for the efficient executive of the role, with new legislation, procedures, and methods.To participate in the Companys appraisal process and to undertake appropriate training/development to ensure up-to-date knowledge and practices are applied and maintained for the efficient and effective performance of the post and to support the Companys strategic objectives.To uphold and promote the Companys Equal Opportunities and Diversity policies and practices.To present an appropriate professional image on official Company business.TERMS AND CONDITIONSThis post is subject to the terms and conditions determined by the Skills and Education Group.Person SpecificationKEY:Essential = EDesirable = DQualificationsEducated to level 4 or equivalent in a relevant subject -EMinimum GCSE English at Grade 4 or above or equivalent qualification in English Language -EInternal or External Quality Assurance qualification e.g. Level 4 Certificate in Leading the External Quality Assurance or similar -ETeaching qualification at level 3 or above -DKnowledge and ExperienceProven track record of driving quality improvements -EKnowledge of effective quality improvement activities and intervention planning -ERelevant substantial experience in a quality assurance role ensuring adherence to standards and quality improvement -EExperience and knowledge of a wide range of assessment practice -ETeaching/training/assessment experience in Further Education or Higher Education sector -DKnowledge of regulatory compliance and requirements -DExperience of managing a team in a teaching or regulatory environment -DSkillsHigh standards of accuracy and attention to detail -EExcellent written and verbal communication skills presenting information logically and concisely in ways that promote understanding -EExcellent IT skills, confident with using a variety of systems and Microsoft Office -EAbility to prioritise, plan and organise activities ensuring efficient and effective performance -EStrong problem-solving and planning skills -EAbility to work effectively within and between teams to achieve common objectives -EPersonal AttributesLeads by example and shows personal enthusiasm by explaining why things need doing -ETreats people fairly and respectfully -EActs with professional integrity at all times -EHas the ability to use initiative but also work as part of a team -EKnows when and is willing to seek and take advice -EExcellent customer service skills -ECommitted to high standards of quality and seeks to continually improve systems and processes -EAn ability to work under pressure to tight deadlines -EAn ability to develop and maintain strong, effective and professional working relationships -EFlexibility in working hours when necessary -EIs committed to continuous self-development -EFlexible and receptive to change -ECreates opportunities to be innovative and think about things differently -EJBRP1_UKTJ

Created: 2026-01-17