Customer Service Administrator

Job DescriptionCustomer Service AdministratorPermanent, Full-timeNottingham, NG4, Fully Office Based25,000Introduction to the CompanyWe are looking for a proactive and detail-driven Customer Service Administrator to join our client's vibrant and fast-paced Fulfilment Team! In this role, you'll play a key part in delivering exceptional service by processing orders accurately and efficiently, ensuring our client's business partners receive the outstanding support they deserve.Description of the role:Process customer connections and credit checks efficiently via online platforms, phone, or email.Verify order accuracy, reviewing proofs of address, identification, and business documents in line with compliance guidelines.Check and validate order details input by business partners, providing feedback where necessary.Handle inbound and outbound calls professionally, providing excellent support to partners.Manage email inboxes and ticket workflows, responding promptly to orders, credit checks, and queries.Collaborate with couriers to ensure successful and timely deliveries.Escalate system issues or training requirements to the relevant teams.Work collaboratively with team members to deliver excellent service.About you:Exceptional attention to detail and accuracy.Strong communication skills, both written and verbal.Ability to manage workloads efficiently, prioritising tasks effectively.Previous experience in order processing, customer service, or a similar role is advantageous.Ability to work as part of a team and assist colleagues when needed.This is a fantastic opportunity to join a dynamic and supportive team where you will play an integral role in ensuring customer satisfaction. If you are motivated, organised, and enjoy working in a fast-paced environment, we'd love to hear from you!

Created: 2025-07-03